Service Centre Recommendations

**GolfConvert** · 24-09-2012, 02:04 PM

Hey there!

Has anyone dealt much with Norris Volkswagen at Kedron?

I rang to book my car in, and the girl who took my details was very quick and not a great listener at all. Just popped out the questions and didn't let me get a word in about anything, then quickly got me off the phone. I've dealt with other service centres, such as Subaru, and they are much friendlier and chattier on the phone, to find out if you have any other concerns with your car and so forth and if it is your first service, a bit more about their procedures when you drop the car off etc. I didn't get a chance to articulate anything much nor receive any general information about the service centre at all.

Then when I arrived, I got a similar level of disinterest and lack of information from the girl (I imagine it was the same one I spoke to earlier). Just quick, give me your details and go. When I questioned the type of service I was getting, it was "no, that's not the service you need. New car etc etc" and she spoke to the service manager (almost rolling her eyes that I was there and why was I asking??). Oh, I did try to question the service when I booked, but if I had a chance to talk to to the girl properly when I booked it in, I probably would not have even needed to go there in the first place!

The Service Manager was excellent, but the girl who took my details was so short, quick and hard to communicate with. Such a different experience from our Subaru service centre.

Anyone else experienced this at all?

**team_v** · 24-09-2012, 02:10 PM

I just go to Prestige and Performance and get mine serviced there so i don't have to deal with all that.

Also Alba European (Jmac on our forums) is very good at servicing.

**Zogger** · 24-09-2012, 06:09 PM

Sorry to hear you had a bad experience. It's one of the few dealers that i would consider servicing my car based on warranty dealings.

**GolfConvert** · 24-09-2012, 06:58 PM

Thank you! I'll give them another go, as I was still impressed by the Service Manager. But it would be great if their reception was a little more receptive (pardon the pun!

)

**mfl** · 26-09-2012, 12:37 PM

Originally Posted by omar273

Hi all,

Where would you guys recommend? And will my warranty still be valid?

Thanks very much

I have used VW Village in Kensington a couple of times, no complaints and recently tried Muller and Muller at Lakemba, also quite good. Warranty is still valid as long as service carried out according to log-book, using VW parts. Have taken the car back to Barloworld for warranty repairs without issues.

**she_dub** · 01-10-2012, 11:44 AM

VW South Yarra are a bunch of muppets - I would not recommend them for anything, least of all servicing.

**changas** · 03-10-2012, 01:25 PM

just did my 60k service with VW @ sutherland.

put it this way, it was not bad, far better than their sales staff

the service manager was very helpful as was her service staff (one of their mechanics owns a ballistic R and took us for a spin in it)

all up, was 1500 as i had already done the pads, rotors (fluids, oil filter, fuel filter, dsg service, etc.). if you can source the wipers and clean the injectors yourself otherwise its roughly another 300 on top.

they had a look at some of the other problems i had (major oil consumption, 2.5L per 15000 km's; rattles here and there, MDI problems, DSG clunk etc) and they've logged all my faults so i can rest a little easier.

if you have any further questions just PM me.

**dsuhiti** · 03-10-2012, 09:09 PM

Just got my GTI 2 weeks ago (used, 37,000k in the clock), went to Capalaba VW to address the waste gate rattle. Spoke to the 2 service center admins...both clueless as a rock. Said they have never heard of the issue (I even provided them with the work number from VW). Have the car booked in for next Wednesday.

I am sure it will take 3 visits to the dealer to get it sorted

**MGV** · 03-10-2012, 09:47 PM

2 visits should see you right!

That's a strange one, though... I had mine fixed up at Camberwell in 2 visits. The 1st guy i spoke to when i dropped my car off was positive that it was a one-off that they hadn't encountered before, the 2nd guy told me it was a common problem, so common that they had just used their last clip (fix) & i would have to re-book to have it fixed when they got some more clips in!

But back to the original question! Am almost due for a service & thinking of going to Richmond Motors (Melbourne) (on my way to work, kinda). Recommendations?

**gordy2au** · 04-10-2012, 02:33 PM

Originally Posted by Alok

I'm a 45K service done on my golf tsi. After looking around a lot I decided to go with Barloworld Mascot, as they were the cheapest dealer $425. I also enquired at non-dealer service centres. The cheapest I was quoted was at VW Village $250.

I decided to pay the extra $175 and go to the dealer for peace of mind. But it's up to you.

dealers inparticular charge 20% or more on parts!!! esp buggery world