S2T Replacement DSG Paddle Shifters Group Buy

[Fab_R]

has anyone had them installed and now their horn isnt working?

mine have been installed and everything done properly and checked by a dealer (confirmed all is put back together properly) but still not working!

[HPSOV]

has anyone had them installed and now their horn isnt working?

Yep that happened to mine. I just took it apart again, made sure all the wiring was seated properly and not able to get under anything and block the 'push' action of the horn. Put it all back together and it worked. I suspect is was that quite thick wiring in the insulation tubing that was causing the problem.

[dave_r]

Shows how well machined they are... you really can't tell that from most pics

I reckon I could see more detail from the photos than the actual items in my hands! That part of the machining is tiny. Must have been a pain to get such a good macro shot!

[Nath]

has anyone had them installed and now their horn isnt working?

mine have been installed and everything done properly and checked by a dealer (confirmed all is put back together properly) but still not working!

yeah I had that, check that the horn wire (technical name of course) remains connected when putting the airbag back on, it slips off the small metal spike at the base of the airbag module pretty easily.

[Pepe]

There are a number of catches that kind of hold the wire in place, so you should be able to carefully replace it into its original position. The wires should all be folded still, so just be careful reassembling

[Lex200]

Proposed modifications haven't fixed my sticky paddle.
Michael at S2T has been responsive to emails and requested I return the paddles for replacement.
I guess I will have to cope with another few weeks wait and try to fix the horn in the meantime.

[technopato]

Proposed modifications haven't fixed my sticky paddle.
Michael at S2T has been responsive to emails and requested I return the paddles for replacement.
I guess I will have to cope with another few weeks wait and try to fix the horn in the meantime.

Yep same here, im sending back my paddle as well... I was driving around with the - shifter on already, had to be one of the best mods i have fitted to the car so far.

Pat

[S2TPerformance]

Ladies and Gentlemen,

It has come to our attention that some participants of the most recent Group-Buy are experiencing difficulties with the installation of our VW Paddle Shifters. In the few cases that have been brought to our attention, the Right (plus/+) side Paddle has become ‘sticky’ and will not engage freely with the OEM Paddle Shifter Module.

We immediately inspected our entire stock of our VW Paddle Shifter Product of both Anodized finish and Raw machined aluminum to seek out the problem. After test fitting more than four dozen sets of Paddles, we found that there were a few Paddles that received too much Anodizing which resulted in a buildup of excess material on the inside of the pin hole and on the outside of the Paddle Shifter base. This excess material causes the base of the Paddle to rub the inside of the OEM Paddle Shifter Module which in turn causes it to become ‘sticky’ and not engage freely. None of the described issues are the result of the strength of the OEM Paddle Shifter spring.

During our search for faulty VW Paddle Shifters, we found a cure for the ‘sticky’ Paddle problem. If the Anodizing is removed at the base of the Paddle at the point of contact it should free the Paddle from touching the inside of the OEM Paddle Shifter Module. In addition clearing the pin hole will allow the pin to fit freely and rotate properly to give the Paddle the smooth operation it was designed to create. Accomplishing these two tasks will fix the installation issue. Please only attempt this if you feel comfortable with modifying your Paddles. We do not recommend using any type of power tools to fix your Paddles.

Our Paddle Shifters are machined to extremely tight tolerances. All of our Paddle Shifters are test fitted multiple times before they are packaged and ready for shipment. They are also test fitted before and after they receive their Anodizing finish. Unfortunately, we have used our test fitting Modules so much that they are worn to degree that did not catch the few Paddles which are causing these issues. Fortunately, we had ordered a couple new sets of both MK5 & MK6 (including the famed MK6 Golf R) OEM Paddle Shifter Modules to meet our quality standards. We do not expect to duplicate this very unfortunate quality setback.

S2T Performance Products is very sorry and extremely embarrassed that some of you had to experience this issue with your Paddles.

We can offer you a full Refund or Replace your set of Paddles with the properly fitting Product. No matter which course of action you decide to take we are here to help you and take care of your needs. If you decide to ship One or Both of your defective Paddles back to our facility we are prepared to reimburse you through PayPal up to $15 USD for shipping.

Returns can be sent to;
S2T Performance Products
2745 E. Sherwin Ave Suite 4
Ventura, CA. 93003

Please send us a quick email at (sales@s2tpp.com) and let us know if you plan on sending your Paddles back to our facility.

Again, we sincerely apologize for the problems and inconveniences that this issue has created. You can be assured that we are working diligently to make sure this problem does not happen again.

We thank you for your patience.
Sincerely,

Michael Bello
S2T Performance Products

[Fab_R]

Your a gentleman Michael.
Great after sales service and care from S2T Performance Products.
Which is a rarity these days..

[technopato]

Ladies and Gentlemen,

It has come to our attention that some participants of the most recent Group-Buy are experiencing difficulties with the installation of our VW Paddle Shifters. In the few cases that have been brought to our attention, the Right (plus/+) side Paddle has become ‘sticky’ and will not engage freely with the OEM Paddle Shifter Module.

We immediately inspected our entire stock of our VW Paddle Shifter Product of both Anodized finish and Raw machined aluminum to seek out the problem. After test fitting more than four dozen sets of Paddles, we found that there were a few Paddles that received too much Anodizing which resulted in a buildup of excess material on the inside of the pin hole and on the outside of the Paddle Shifter base. This excess material causes the base of the Paddle to rub the inside of the OEM Paddle Shifter Module which in turn causes it to become ‘sticky’ and not engage freely. None of the described issues are the result of the strength of the OEM Paddle Shifter spring.

During our search for faulty VW Paddle Shifters, we found a cure for the ‘sticky’ Paddle problem. If the Anodizing is removed at the base of the Paddle at the point of contact it should free the Paddle from touching the inside of the OEM Paddle Shifter Module. In addition clearing the pin hole will allow the pin to fit freely and rotate properly to give the Paddle the smooth operation it was designed to create. Accomplishing these two tasks will fix the installation issue. Please only attempt this if you feel comfortable with modifying your Paddles. We do not recommend using any type of power tools to fix your Paddles.

Our Paddle Shifters are machined to extremely tight tolerances. All of our Paddle Shifters are test fitted multiple times before they are packaged and ready for shipment. They are also test fitted before and after they receive their Anodizing finish. Unfortunately, we have used our test fitting Modules so much that they are worn to degree that did not catch the few Paddles which are causing these issues. Fortunately, we had ordered a couple new sets of both MK5 & MK6 (including the famed MK6 Golf R) OEM Paddle Shifter Modules to meet our quality standards. We do not expect to duplicate this very unfortunate quality setback.

S2T Performance Products is very sorry and extremely embarrassed that some of you had to experience this issue with your Paddles.

We can offer you a full Refund or Replace your set of Paddles with the properly fitting Product. No matter which course of action you decide to take we are here to help you and take care of your needs. If you decide to ship One or Both of your defective Paddles back to our facility we are prepared to reimburse you through PayPal up to $15 USD for shipping.

Returns can be sent to;
S2T Performance Products
2745 E. Sherwin Ave Suite 4
Ventura, CA. 93003

Please send us a quick email at (sales@s2tpp.com) and let us know if you plan on sending your Paddles back to our facility.

Again, we sincerely apologize for the problems and inconveniences that this issue has created. You can be assured that we are working diligently to make sure this problem does not happen again.

We thank you for your patience.
Sincerely,

Michael Bello
S2T Performance Products

Michael, this is nothing short of the best after sales service i have seen from any company. At the end of the day these paddles are basically custom made and for such a product sometimes issues can occur. But the fact that you have happily stepped up to fix them is a testament to S2TPP's commitment to their customers and the VW Community.

Thanks again for being so prompt with your communication.

Pat