Recommended VW salesman in Sydney

[Vagabond]

If you don't mind me asking where were the manual GTI's that you can take for a test drive? My bro-in-law wants one but he's only been able to drive a DSG so far

Red 3dr manual at Paul Wakeling Campbelltown

The other... I ended up buying so it's gone.



http://www.vwwatercooled.org.au/foru...tml#post731160

[Cookie28]

Haha nice work although campbelltown's a bit far for him... but ill mention it anyway

[Vagabond]

Got a great price and generous test drive from Denlo parramatta. Negotiation was pain-free.

All other aspects were average at best, for e.g. not very punctual, disinterested attitude (except until they tried to upsell me things after I signed), thus far poor at returning calls and keeping contact.

Business manager(s) were disorganised & somewhat dishonest in upselling.

[LowRoller]

Hey guys, had a very disappointing experience at VW Chatswood. I don’t think I will ever go back there even to service my car if I ever get one. The New car salesperson Jasmine is nice but the other pri...guys there are not.

Jasmine advised that the price list she gave me a couple of weeks ago does not apply and the price of the vehicle I was interested in (Tiguan 137 TSI DSG) has actually increased by a grand and a half! I commented, "what happened? Euro is so weak against the AUD surely costs should come down rather than go up!"

Anywho, a new car for me was not an option (out of my price range I am willing to spend). So we started talking about 2nd hand Tigs. She said she had to pass me to one of the 2nd hand guys as it was their bread and butter. So she put me through to a portly asian guy. I think his name was Steven. Anyway, this guy has the worst customer service demeanour ever and he talks crap about the car saying this car is a top of the range model its got a bigger engine blah blah blah...bull$h!t. He and the other 2nd hand guy could not give a toss about me. The other guy has ignored me every time I went there. I offered $37K for the Tiguan there and then. He scoffed. He said he just turned down an offer from a lady for $36K. He went back in and checked with the other guy and came back, “can’t do it” and walked off! I think these guys are spoilt for sales in Chatswood. The people who rock up probably pay full price for them that they won’t even entertain any offers. Going to Parramatta next time. At least the sales guy there knows his stuff and seemed vaguely interested to sell a car!

[cavinsoo]

Hey guys, had a very disappointing experience at VW Chatswood. I don’t think I will ever go back there even to service my car if I ever get one. The New car salesperson Jasmine is nice but the other pri...guys there are not.

Jasmine advised that the price list she gave me a couple of weeks ago does not apply and the price of the vehicle I was interested in (Tiguan 137 TSI DSG) has actually increased by a grand and a half! I commented, "what happened? Euro is so weak against the AUD surely costs should come down rather than go up!"

Anywho, a new car for me was not an option (out of my price range I am willing to spend). So we started talking about 2nd hand Tigs. She said she had to pass me to one of the 2nd hand guys as it was their bread and butter. So she put me through to a portly asian guy. I think his name was Steven. Anyway, this guy has the worst customer service demeanour ever and he talks crap about the car saying this car is a top of the range model its got a bigger engine blah blah blah...bull$h!t. He and the other 2nd hand guy could not give a toss about me. The other guy has ignored me every time I went there. I offered $37K for the Tiguan there and then. He scoffed. He said he just turned down an offer from a lady for $36K. He went back in and checked with the other guy and came back, “can’t do it” and walked off! I think these guys are spoilt for sales in Chatswood. The people who rock up probably pay full price for them that they won’t even entertain any offers. Going to Parramatta next time. At least the sales guy there knows his stuff and seemed vaguely interested to sell a car!

+1 Don't go to VW Chatswood

[ozgti]

To be fair- just because the aud is strong doesn't mean things get cheaper. Think of it this way- aud is stronger so people buy more. More shopping means an increase in shipping quantities. Increase in shipping quantities = increase in shipping costs.
There lies the inherent problem with a strong aud!

So, be nice to the salespeople. It's not their fault if VWA increase prices. They're jut following their orders!

[Al3xL]

I've never had a good experience in Chatswood VW. They never seem to give a damn about their customers.

Spoke to their 2nd hand car manager to search for my R32. Told him that i'm interested, what specs what colour. He didn't even write anything down. And didn't even look me in the eye when I told him what I need. And at the very end asked him if he's even going to take my details down cause he didn't.

So far I've only ever dealt with Jasmine and it's been pleasant and another guy (something like their product guru. Non sales staff) knows his stuff and actually care about telling you what you need to know.

Regardless I doubt i'd buy anything from chatswood vw. Barloworld was a much better experience.

Just my 2 cents to help people out like it did me.

[elephino]

I had one good experience at Chatswood VW, luckily for them it was when I bought my MkV GTI. Haven't had a good one since. They were my first stop for the MkVI and they failed every step of the way - I dealt with at least 4 people.

[Vagabond]

Could somebody clarify once and for all how dealer servicings / warranty works?

Can I get warranty repairs done (if needed) at any VW dealership?

I bought from Denlo Parra (i.e. Service centre in Chatswood) and they were very pushy in saying I should service only with them etc. otherwise it complicates warranty

Was just wondering how much truth there is in that?

I'm getting closer and closer to my first service, will also need the wastegate clip installed, so if they make my life hard I was planning on seeing a more local dealership for all future services.

[ozgti]

I think they mean "Only with VWA", not a log book service from Mt Tuffy the Tune up Dude!