The Official Mk6 Golf DSG Clutch / Shudder / Squeal Issues Thread

[AdamD]

Did I read last week in wheels(?) or carsguide(?) that VW Australia had extended the warranty on the 7sp DSG to 5 years/ 100K? or was that 150K.... anyway I recall thinking at the time that i should check on this site.... and I will also ask my dealer.

5 Year VW Driveline Warranty (includes DSG)

[Ryan_R]

@kaktusdigital Wouldn't have a clue. Was fitted July '12, mechatronics done in September.

[Alok]

I got a call from service centre saying that the mechatronic unit needs to be replaced. Apparently it would normally cost about 5k. They mentioned the VW drivetrain warranty but they want it serviced at VW dealerships - which I haven't done. They also want the 7 speed DSG serviced. When I took my car to VW Village in Sydney for 60,000km service I was told the DSG does not need servicing.

Anyway, I also have the extended warranty through Allianz so they will check if that covers it. From what I can tell the PDS has no mention about having the car serviced at VW specifically:

We may not pay your claim if you do not:
a. service your vehicle in accordance with the manufacturer’s recommendations and
keep a record of the services undertaken on your vehicle.
b. take reasonable care to maintain and protect your vehicle

I figure that just means as long as it complies with the manufacturers service schedule then it should be fine. Anyone made a claim on the extended warranty that had their car serviced with independent?

[Ryan_R]

I've had 30k and 60k done at Volkspower and 15k and 45k done at the dealer. No problem with DSG claim (one dealer were a pain so I went to another one who were national dealer of the year a few times in a row and they were fantastic to deal with).

VP also mentioned that the DSG7 doesn't need to have it's oil replaced (it has 1.7L of DSG oil) but they recommend to do it every few years. Not sure if that's genuine or just their way of making more money. I've seen it done before though and it's not a particularly difficult job if you're handy with a socket set.

[DUD_DSG]

My 2010 Passat TSI, 1.8 litre, 7 speed DSG, has had both clutches (dsg repair kit) replaced at 30,000km and again at 60,000km. The problem was shutter between 2-3 gear. My sister has a golf, same issue, shutter, requiring major work on the dsg on 2 occasions.

It your 7 dsg shudders, do not believe the dealer telling you it maybe a shim problem or a software upgrade issue, it isn't.

I inquired with the dealer (Barloworld Five Dock) could I reasonably expect to replace the clutches at 90,000km as well? and the patronising idiot at the service desk said "No, think positive, it shouldn't happen again".

Unfortunately the fact of the matter is, it will happen again and with the warranty expiring in August, the estimate cost of installing a DSG repair kits is $4,000 - 5,000 dollars. VW Australia from what I can ascertain seems to ignore customer complaints and will not extend the warranty to cover an obvious design issue, let alone do a recall, well a recall is impossible given they have no permanent fix that I'm aware of.

What amazes me is every DSG I have heard of has problems, yet VW continue to sell cars with dsg gearboxes at a rapid rate and the motoring press have nothing but glowing endorsements.

I'm very disappointed especially having owned many vw's, including, Beetles, Karmann Ghia, Combi and transporters, all of which have had outstanding reliability. The Passat is lovely car in every respect except the Dud dsg gearbox, I wish VW would accept responsibility as do the right thing.

Thanks

[Alok]

I just had my mechatronics unit replaced under VW '5 year driveline warranty'

[AdamD]

I inquired with the dealer (Barloworld Five Dock) could I reasonably expect to replace the clutches at 90,000km as well? and the patronising idiot at the service desk said "No, think positive, it shouldn't happen again".

Clutch replacement on a DSG every 30,000km is not a given. It is disappointing that you've had problems with your DSG (as many have), but that doesn't mean that a recurrence is guaranteed. This isn't a universal problem.

With the warranty expiring in August, the estimate cost of installing a DSG repair kits is $4,000 - 5,000 dollars. VW Australia from what I can ascertain seems to ignore customer complaints and will not extend the warranty to cover an obvious design issue, let alone do a recall, well a recall is impossible given they have no permanent fix that I'm aware of.

You should have a read of the following thread - VW are now providing a 5-year driveline warranty (which includes the DSG), and this retrospectively applies to all vehicles still under warranty.

5 Year VW Driveline Warranty (includes DSG)

[DUD_DSG]

Clutch replacement on a DSG every 30,000km is not a given. It is disappointing that you've had problems with your DSG (as many have), but that doesn't mean that a recurrence is guaranteed. This isn't a universal problem.

I admire your positive outlook, and yes a recurrence isn't guarantee. However I wish I could be as certain of winning Lotto as i am of my car requiring yet a third clutch replacement at 90,000km. There is distinct pattern, 1st clutch replaced at 30,000km, second at 60,000km and logically a third at 90,000km !!!



You should have a read of the following thread - VW are now providing a 5-year driveline warranty (which includes the DSG), and this retrospectively applies to all vehicles still under warranty.

5 Year VW Driveline Warranty (includes DSG)

I didn't know that, thank you for the link, I would however say that this a blatant cop out by VW, they need to find a solution to the design fault and recall all affected vehicles and provide a reliable fix.

[Ozram]

I didn't know that, thank you for the link, I would however say that this a blatant cop out by VW, they need to find a solution to the design fault and recall all affected vehicles and provide a reliable fix.

So what would you prefer? A 3 year warranty and they fixed the problem and you happen to own a 2009 model car? Or a 5 year warranty and a work in progress towards a fix? Maybe the designers could wave their collective magic wands and cure all the world's problems while they are at it. The DSG is a fairly high tech piece of kit. VW are not afraid to push design limits rather than re-hash old tried and tested alternatives.
Have some patience.

[Allegiance]

So what would you prefer? A 3 year warranty and they fixed the problem and you happen to own a 2009 model car? Or a 5 year warranty and a work in progress towards a fix? Maybe the designers could wave their collective magic wands and cure all the world's problems while they are at it. The DSG is a fairly high tech piece of kit. VW are not afraid to push design limits rather than re-hash old tried and tested alternatives.
Have some patience.

Totally disagree, they shouldn't release a product that has as many problems as the DSG. Surely issues would have shown up in testing, or their testing is flawed.


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