The Official Mk6 Golf DSG Clutch / Shudder / Squeal Issues Thread

**Flighter** · 07-11-2011, 04:38 PM

Mine had the clutch pack replaced a few days ago. All seems well, with no shudder and no increase in engine speed before shifting as some have reported.

**Ryan_R** · 07-11-2011, 05:43 PM

Those reports were following a DSG software update, replacing the clutch won't do it.

**Bel** · 07-11-2011, 09:24 PM

I feel like I'm getting messed about with getting mine fixed... have had the DSG looked at twice so far.
The first time was at the 15k service and they supposedly re-flashed it then. Second time was just to look at the DSG as the shudder was getting worse, latest software upgrade done.
I was told that if it still did the shudder then to call or email and they would book it in for the replacement clutch pack. I emailed 3 times, finally got a response which was "What we need to do is actually get you back in before I can replace the clutch packs as we need a diagnostic log and technical logs with tech in Sydney."

Has this happened to anyone else and what the heck have Sydney got that the WA dealers haven't when it comes to disgnostics?

**hentaiboy** · 08-11-2011, 08:10 AM

Originally Posted by Bel

I feel like I'm getting messed about with getting mine fixed... have had the DSG looked at twice so far.
Has this happened to anyone else and what the heck have Sydney got that the WA dealers haven't when it comes to disgnostics?

Because this is is an expensive warranty repair, the dealer would have to get the sign-off from VW Australia before doing the work. This may involve sending diagnostic logs which is perfectly reasonable.
I just took my car in twice - first time for the software reflash and second time for the clutch pack (picking up this afternoon).
I would guess that there have been a lot more claims in Sydney so dealers know what's required from VWA.
Also be aware that your dealer may not have the clutch pack in stock so that will require another trip and the repair may take 2 days.

Good luck!

**Bel** · 08-11-2011, 09:11 AM

Originally Posted by hentaiboy

Because this is is an expensive warranty repair, the dealer would have to get the sign-off from VW Australia before doing the work. This may involve sending diagnostic logs which is perfectly reasonable.
I just took my car in twice - first time for the software reflash and second time for the clutch pack (picking up this afternoon).
I would guess that there have been a lot more claims in Sydney so dealers know what's required from VWA.
Also be aware that your dealer may not have the clutch pack in stock so that will require another trip and the repair may take 2 days.

Good luck!

Thanks.
I hope that the issue just gets fixed and with minimum fuss... the love I have for the car is wearing thin!

**Flighter** · 08-11-2011, 09:42 AM

Originally Posted by Ryan_R

Those reports were following a DSG software update, replacing the clutch won't do it.

I'm presuming that VW would ensure that I'm running the latest software as part of this work. If memory serves me, my car had the latest version upon delivery anyway.

---------- Post added at 07:42 AM ---------- Previous post was at 07:39 AM ----------

Originally Posted by hentaiboy

Also be aware that your dealer may not have the clutch pack in stock so that will require another trip and the repair may take 2 days.

I had to wait for parts and/or a booking slot, but changing the clutch pack took less than a day.

**Klink1313** · 08-11-2011, 09:49 AM

Originally Posted by Bel

"What we need to do is actually get you back in before I can replace the clutch packs as we need a diagnostic log and technical logs with tech in Sydney."

Has this happened to anyone else and what the heck have Sydney got that the WA dealers haven't when it comes to disgnostics?

When I picked up my car the reversing camera wasn't working. The dealer couldn't get it working so the car was hooked up to the VW network and a techie in Germany ended up fixing it. Our cars seem to be computers on wheels these days.

**hentaiboy** · 09-11-2011, 03:20 PM

Missus reports car now drives "like a normal automatic" after the clutch pack replacement.

FYI the parts replaced were:

VW0AM198141L REP.KIT
VW07C133588C GROMMET

Guess I'll have to get an extended warranty now for when it fails again in 40K time

**Alok** · 09-11-2011, 03:39 PM

Originally Posted by hentaiboy

Missus reports car now drives "like a normal automatic" after the clutch pack replacement.
Guess I'll have to get an extended warranty now for when it fails again in 40K time

Yup I'm in the same bout. Will have to get rid of it before extended warranty runs out though.