The official I have ordered/received my new MKVI thread

[Corey_R]

Many many forum members have found the information useful over the past year or so that I've been here...
Without the NADCON information you also can't track your car (which is one of the other most posted in threads here)...

[SuperHans]

Not really. But this highlights the complexities of the ordering system. There is an "option code" of 'W4B' which means "4 door" (or 5 door in our language). If you do not have the W4B, then you're getting a 3 door

awesome, thanks, looks like i'm getting a 3 door

[SilvrFoxX]

Don't get me wrong, I agree +10000000 as well.

But there is one thing that even the best systems have never been able to account for. And that's human error.

You put through 35,000 orders a year with up to 15 or more codes manually entered by humans (dealers), and mistakes happen. We're all human, and we all make them. Once the car arrives in the country and everyone realises a mistake has been made, then there isn't anyone can do other than face the situation that G TEE I faced. The dealer has managed to provide a nice alternative and things worked out alright for him. Sometimes it may not work out.

So all I'm saying is, if you have the opportunity to double check, then take it

When a customer is asked to part with premium coin for a custom order and then asked to wait an extended period for delivery and then it fails to be delivered as expected the compensation should be enormous ( this example does not reek of a great outcome, it is a compromise ).It is unacceptable that a shrug of the shoulders and it all be excused for for human error.

The competition is so high now that the differentiator is the customer experience,not the brand or the product because at its core they are all 4 wheels and an engine. It shouldn't be left to the customer to double check the Sales process to ensure they got what they asked for.

That soapbox piece over.. the tracking process is a value add, for those enthused about the delivery it provides a glimpse and insight into how their cars came to be and should be applauded, but to confuse that with any onus or obligation of quality control on the part of the customer is just not cricket.

[Corey_R]

And I still agree.

But seriously. Just because an entry level VW Golf costs $1000 more than the equiv Toyota and you have to wait for 6 months doesn't mean Volkswagen have solved the world's biggest problem... The person who figures out how to eradicate human error will be a multiple billionaire! In which case, I'm sure they'll be off ordered Ferrari's instead of VW's

So yes, in a perfect world (which doesn't exist), no one will ever make a mistake. But for those who are interested, the information is available to reduce the chance that it will happen to you.

I'm not telling anyone anything new here. All I'm doing is repeating information for the "new generation of VWwc members" who are ordering their first VW.

But as you've noted, the tracking process is a value add. But I still 100% believe if you're getting the information to do the tracking, you may as well use that same information to ensure that no human error has occurred. If you're not interested in one or the other, then fine - but don't automatically discount that no one else is interested.

[markwid]

.. the tracking process is a value add, for those enthused about the delivery it provides a glimpse and insight into how their cars came to be and should be applauded.

Hear, hear. Great. That said, this whole tracking thing can be better too.

Many online business today have fantastic order tracking system, end to end as well.

[AdamD]

Not really. But this highlights the complexities of the ordering system. There is an "option code" of 'W4B' which means "4 door" (or 5 door in our language). If you do not have the W4B, then you're getting a 3 door

That's the same for the GTI as it is for the R? I had a feeling the W4B option code was an R-specific thing (could well be wrong though).

[SuperHans]

That's the same for the GTI as it is for the R? I had a feeling the W4B option code was an R-specific thing (could well be wrong though).

All good, I'm not too fussed if its a 3 or 5 door, as long as I don't have to pay the difference

[Corey_R]

Yeah AdamD, it's the same for GTI's and R's.

Those dealer marketting blurbs that we occasionally see where the 3 and 5 door models are listed with different model codes (such as the R, 5K1RX7 for 5 door DSG and 5K1RX72 for 3 door DSG), when the order goes through, they're both 5K1RX7 and the only diff is the presence of that option code (or lack thereof).

W4B is actually the option code for "Power windows front and rear".
So when a dealer puts in an order in NADCON, there are some standard option codes already present. If they want a 5 door car, they leave the W4B listed. If they want a 3 door car, they place a "-" (minus) in front of the code and it gets removed.

The above info is how it's been explained to me by a dealer when I queried them in the past to help explain this process for the forum members about 4 months ago. The next info is what I've gathered from looking at Erwin and vehicle spec sheets for my car, and a few other forum members cars who've shared their VIN with me and is accurate for both GTI and R's.

At some point in the process (maybe during the "buildability check" or "handover to production" stages), when the "Pr-numbers" for a car gets created, Con. No. 1 is either 0A2 (4 doors) or 0A1 (2 doors). Both types have the 4R4 "Power windows with comfort operation and circuit breaker", and then only the 4 door models will have W4B.

[Klink1313]

Thanks to this forum I learnt about NADCON screens. When I asked the dealer for a copy I noticed that they had forgotten to order sat nav which was quickly rectified. None of the manufacturers of my previous cars ever had systems in place that allowed me to check that the dealer ordered the correct thing nor the ability to check what has been built. So I say to VW

[AdamD]

W4B is actually the option code for "Power windows front and rear"... At some point in the process (maybe during the "buildability check" or "handover to production" stages), when the "Pr-numbers" for a car gets created, Con. No. 1 is either 0A2 (4 doors) or 0A1 (2 doors). Both types have the 4R4 "Power windows with comfort operation and circuit breaker", and then only the 4 door models will have W4B.

Ah yes, I see. On my spec list, W4B is listed as "4-door incl. power windows rear". Mine is of course a 5K19V3 (with 0A2), but then that's to be expected as it's a 4-door.