Hi all,

Not happy with the after purchase treatment I have been getting.

A few costmetic and non cosmetic issues. I dont want to go into detail on this though.

I call the dealer and email them, and yet they dont respond and only get a hold of them if I call them the following day or the day after.

I still havent submitted that survey that is going back to VW, that expires at the end of this month. Should I just give them a bad rating? Or send a letter to the dealer first outlining this?

Some say I should get over it and pretty much suck it up and do it on their terms, but considering i spend $35k on a car I think I am entitled to basic customer service.

ANyone had experience or advice?