MK6 GTI - Rattle upon acceleration - Resolved via TPI: 2021062/7

[Busby]

I think the most frustrating thing is the VWs attitude to the situation. Not once have a heard "sorry for the inconvenience", "we understand this is frustrating" or any sympathy from the employees at all. Even after i dropped my car off to have the clip installed, when i went to pick it up all i heard was the clip wasn't instock and they do it next time . My personal experience with VW staff are they are rude (even when I initially went to buy the car no sales person would give me the time of day) in the end I got a buyers advocate to do it, ignorant, for example dismissing the existence of the TPI, instead of saying "I'm unaware of that one, but I will look into it and call you back immediately". General customer service goes along way to easing a customers frustrations with issues such as this.

Would the dealership be Barloworld by chance??? I received the very same response from one of the service monkies...

[Whitegti11]

Barloworld glen waverley. Are all Vic dealers the same? Has anyone had better experiences with other dealers on this issue?

[mfl]

Barloworld glen waverley. Are all Vic dealers the same? Has anyone had better experiences with other dealers on this issue?

I think Barloworld must run a standard course, while the technician who road tested the car was good, their counter staff could all do with a course in customer relations.

[buzuki]

Well i spoke to the tech guys, and they cant do anything.

They said its all politics higher up in the food chain. They agreed with everything i said. Basically skoda wants to be treated as a seperate entity. Yet they use VW in their advertising hmm . . .

They agree that the skoda should also get the clip under warranty but skoda wont warrant it. I think they'd rather the turbo be replaced at the turbo manufacturers cost rather then skoda paying up 90bucks a clip.

In the end it comes down to customer satisfaction, and it clearly isnt there in this matter, I expressed that there is alot of customers who are tired of being mistreated and that this will drive them to different manufaturers. They agree.

Hopefully the people further up eventually do something. Sad really

[Mariani]

Ordered mine the other day. 2 week wait.

Mic

[MiiLos]

Ordered mine the other day. 2 week wait.

Mic

$^**@%!$ LOL.. You my friend have a great dealer lol! (2 months and counting for me.. maybe more, cant remember lol).

[T Go]

New ETA from my dealer is that the clips should arrive in one week. I want my dang clip.

I just called mine yday about 7-8wks after taking the car in, and they still dont have an ETA time for the clips to come in.
Gotta love "service" centres.

[mr23]

6 weeks ago, I was told it will be fixed this coming Monday.
Was so looking forward to it and even took Monday off from work just to repair this annoying rattling.

However, received a call 5 mins ago saying the clip will not arrive in time and there is no ETA for the clip.
Conclusion = disappointed, frustrated and a day of annual leave wasted.

[JPanDAX]

Yes I am still waiting too! Was supposed to get call from dealer around 20th last month. I hadn't heard from them by last week so I called them and they don't know when clips re arriving. VW really need to get their act together on fixing all these niggles! Surely, anyone would think the Tsunami was in Germany not over in Japan affecting their manufacturers. So simple yet such delays!! It's getting frustrating as I am also waiting for my second water pump too.


Sent from my iPad using Tapatalk

[Mariani]

$^**@%!$ LOL.. You my friend have a great dealer lol! (2 months and counting for me.. maybe more, cant remember lol).

It's a guy that I train at the gym with. He is a senior within the service division. Maybe he's not aware of the hold up. I might be in for a surprise also.

How many KM's have you done now? : )