MK6 GTI - Rattle upon acceleration - Resolved via TPI: 2021062/7

[Ferni]

Got a call back today from VGA about this issue. The gentleman I spoke with spoke with the technical department and has advised me that VGA are aware of the issue and have escalated it to head office who are investigating a fix, and once a fix is available VGA will be doing a recall. I'd be surprised if they recall for this since it's not a safety issue. I asked him for timeframes, he gave me a loose 'few months'... I advised him that overseas seem to have a fix for this already, so why is it going to take a few months to get the fix to Australia? He is investigating and getting back to me.

[Vaku]

Ferni, when he calls back as if the part is supplied to the dealer should they be installing it for free/will they even install it?

Cheers

still waiting on my clip should be here tomorrow but couple k left til I have to book it in for a service

[JPanDAX]

I think I might have heard this faint buzz\rattle under acceleration today also along with the whistling water pump. I will speak to VA about this when they call about this pump. Will try and confirm it is definitely there first. Seems like a minor fix. If the case I am hoping the dealer will fix when they do the pump.

Once again - well done to this site!

JP


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[Ferni]

Ferni, when he calls back as if the part is supplied to the dealer should they be installing it for free/will they even install it?

Cheers

still waiting on my clip should be here tomorrow but couple k left til I have to book it in for a service

He called back and changed his story, saying that there is no known fix and no ETA and that's all he can tell me. I told him (nicely) that answer wasn't good enough and that I wanted to escalate it. He said there is no one to escalate it to, i explained there is always someone to escalate it to until I get the CEO of VW Germany on the phone say it's normal and no fix will be provided. He has gone back to see if he can get any better information for me.

[Corey_R]

Ferni are you giving him the VAG part number and the VWoA TSB that I provided in one of my earlier "blue" posts?
Cause if you're not, you're kinda wasting your time. The VGA person is correct - no fix has been issued to Australia. The part is here, but no technical fix document. If you're giving them the info on the fix, at least they've got something to go on, instead of trying to find a needle in a haystack

[Cvarak]

Hey Corey_R, I just picked up my GTI last week and registered to the forum about 30 secs ago. I was led to this forum by researching the rattle which is furstrating me greatly.
You mention in your above post tha tyou have provided part number and the bulitin in your earlier post, can you please let me know where I can find it, as I am taking my car back to the dealer to fix with only 100km on it....

Thanks !

[T Go]

Hi Cvarak.
Welcome to the forums.

If you go back a couple of pages in this thread, you will see Coreys post with all the info he has gathered.

Hey Corey_R, I just picked up my GTI last week and registered to the forum about 30 secs ago. I was led to this forum by researching the rattle which is furstrating me greatly.
You mention in your above post tha tyou have provided part number and the bulitin in your earlier post, can you please let me know where I can find it, as I am taking my car back to the dealer to fix with only 100km on it....

Thanks !

[MkVIGTI]

big thumbs up to Corey for his efforts in pursuing this issue further

[Ferni]

Ferni are you giving him the VAG part number and the VWoA TSB that I provided in one of my earlier "blue" posts?
Cause if you're not, you're kinda wasting your time. The VGA person is correct - no fix has been issued to Australia. The part is here, but no technical fix document. If you're giving them the info on the fix, at least they've got something to go on, instead of trying to find a needle in a haystack

Corey, I've seen you post the VAG part number, but not the VWoA TSB? Can you point me in the right direction for this? Thanks.

[Corey_R]

the TSB is 21-11-03