MK6 GTI - Rattle upon acceleration - Resolved via TPI: 2021062/7

[azzdat16]

Hi all,
new member who has just made the leap from a long time love of Jap cars and stepped into a MY13 GTI.
I have this wastegate rattle. Now this is my first car which still has factory warranty and im not too sure what i am able to claim under warranty, and if this rattle can be fixed under warranty free of charge?
I recently went into the VW Ringwood dealership and cant say my experience was a good one. Quite the opposite to be honest. The person in the service dept was nothing but rude and arrogant, and unhelpful.

I went in and mentioned to a guy in the service/parts dept that my GTI has a rattle which from what i have read and researched is a known issue with the GTI's.
I gave him the TPI #, and his response was first of all he has never heard of any wastegate rattle issues and i shouldnt believe what i read on the net. Secondly he said that the TPI details i gave him mean nothing to him, and third he asked if my car drives and performs normally which i said it drives perfect other than this annoying rattle. He then said "so what is your problem then"? After this i just got up and walked out quite thrown back at this guys severe lack of service, understanding and plain rudeness.
MY questions are:
- SHould i expect this kind of servcie and response from most VW dealerships?
- Should this be fixed under warranty at no costs?
- What should i say and who is the appropriate person to speak to?

My folks have bought several cars from this dealership hence why i went in the first place. The **** that i spoke to said i can book it in for them to have a quick look which will cost me $300!!!!
Just after some advice on what to do. I know i get get the little clip from ECS and do it myself. Which after my experience seems like a better option?

[Lucas_R]

Just buy the clip and install it yourself - thats what i did. it fixes 90% of the noise. Its a tight fit to get the clip on there, but can be done.

i'll have my car jacked up this wkend, so i can take a few photos of the clip if you need it.

PS - the treatment from the dealership is pretty typical of VW.....not their strongpoint.


EDIT - here is a pic of the wastegate clip installed on my Mk6 GTI. This is looking from under the car and the back of the engine.

[nat225]

Hi all,
new member who has just made the leap from a long time love of Jap cars and stepped into a MY13 GTI.
I have this wastegate rattle. Now this is my first car which still has factory warranty and im not too sure what i am able to claim under warranty, and if this rattle can be fixed under warranty free of charge?
I recently went into the VW Ringwood dealership and cant say my experience was a good one. Quite the opposite to be honest. The person in the service dept was nothing but rude and arrogant, and unhelpful.

I went in and mentioned to a guy in the service/parts dept that my GTI has a rattle which from what i have read and researched is a known issue with the GTI's.
I gave him the TPI #, and his response was first of all he has never heard of any wastegate rattle issues and i shouldnt believe what i read on the net. Secondly he said that the TPI details i gave him mean nothing to him, and third he asked if my car drives and performs normally which i said it drives perfect other than this annoying rattle. He then said "so what is your problem then"? After this i just got up and walked out quite thrown back at this guys severe lack of service, understanding and plain rudeness.
MY questions are:
- SHould i expect this kind of servcie and response from most VW dealerships?
- Should this be fixed under warranty at no costs?
- What should i say and who is the appropriate person to speak to?

My folks have bought several cars from this dealership hence why i went in the first place. The **** that i spoke to said i can book it in for them to have a quick look which will cost me $300!!!!
Just after some advice on what to do. I know i get get the little clip from ECS and do it myself. Which after my experience seems like a better option?

that customer service advisor must be sacked. he has no people or customer care skills and we normal people would have no single clue why he was employed to do what he does at vw service in the first place. he is a shame to the company!

I bought the clip from aliexpress for around usd $17 delivered.

[AdamD]

- SHould i expect this kind of servcie and response from most VW dealerships?
- Should this be fixed under warranty at no costs?
- What should i say and who is the appropriate person to speak to?

That type of behaviour is utterly unacceptable - don't let it slide. I'd call the dealership or check their website for the contact details of the dealer principal or senior service manager, and send an email or written letter to them, describing the above and naming the individual in question. If you don't get a suitable response (sincere apology, offer to make things right), then contact VW Australia and report the incident - it may not get a better outcome for you, but the incident will be noted and considered when VWA is looking at rewarding good dealer performance.

To answer your other questions: the TPI stipulates that the replacement should be free (parts and labour) when a customer raises the issue - it should not cost you a cent. If you want to get it done right away, speak to another dealership and maybe mention your poor customer service experience at the same time; a good service department might use this as an opportunity to gain some new ongoing business.

[azzdat16]

Sweet. Thanks for the help guys.
That's a lot better than $80 odd through ECS!!!! More than happy to fit it myself. Just pretty shocked at the "lack" of care from the service dept at this dealership.
Ill never be going back their again for anything i can tell you. As mentioned my folks have bought 2 new cars from this dealership and they wont be going back either becuase of this. Problem for this dealership is...... the manager/boss really should find out the collateral damage and loss of future revenue/business his employee has caused.

[Jozzy]

Sounds similar to the guys that work in the service department at Essendon.
Seems to be a severe lack of customer service skills in there places.

[MGV]

Hey, azzdat. Try Bayford at Camberwell - not too far from Ringwood & they were well aware of this issue 4 years ago when they fixed mine through warranty. Pleasant to deal with as well...

[sacktap410]

that customer service advisor must be sacked. he has no people or customer care skills and we normal people would have no single clue why he was employed to do what he does at vw service in the first place. he is a shame to the company!

I bought the clip from aliexpress for around usd $17 delivered.

That's a bargain, I think I paid around $60 from the dealership.
Still it was $60 well spent not having to listen to that rattle!

[bazzle]

Hi all, VW Ringwood dealership and cant say my experience was a good one. Quite the opposite to be honest.

A friend rang me 3 days ago. Went in with a stop light globe out. They quoted $547 to fix so she rang me.
There quote to fix was to replace all the taillight assemblies complete. Lucky she rang me ..
I fixed with a $2 globe.

[bigfoot]

Reminds me of the time a dealership tried to tell me that my Polo needed the injectors and inlet manifold cleaned which would have cost several hunderd dollars. The car had 2800km on it at the time...