Lights misting / fogging up / vapor / condensation / water

[klokan747]

I had exactly the same problem 6 weeks ago.

VW Castle Hill diagnosed the problem and told me the cost would be about $2000. They put together a report for VW Australia and went into bat on my behalf as my car is also 1.5 years out of warranty. In the meantime I replaced the AFS module (see other thread) for about $130 which fixed the AFS error but still I was worried about the how the moisture got in.

VW Australia finally came to the party and replaced the drivers side light in its entirety as a "good faith" gesture and gave me back my good AFS module.

Hope this helps, there obviously are a few failing out there after a few years so they surely know about it.

[Kwoka]

Given that you've experienced moisture in the headlights since day one (yours is the first post in this thread, from 2010, the day after you picked your car up), there's clearly evidence of moisture getting into the headlight throughout the vehicle's life - since the seals were brand-new and before you started using special products to clean the car presumably. I'd be using that as evidence when next bringing the issue up with the dealer.

Hi Adam, i also just noticed that i was the first to post in thread. I called up service centre and waiting for them to email me the diagnosis they did. I will have to call them again tomorrow.

[Kwoka]

I had exactly the same problem 6 weeks ago.

VW Castle Hill diagnosed the problem and told me the cost would be about $2000. They put together a report for VW Australia and went into bat on my behalf as my car is also 1.5 years out of warranty. In the meantime I replaced the AFS module (see other thread) for about $130 which fixed the AFS error but still I was worried about the how the moisture got in.

VW Australia finally came to the party and replaced the drivers side light in its entirety as a "good faith" gesture and gave me back my good AFS module.

Hope this helps, there obviously are a few failing out there after a few years so they surely know about it.

Hey klokan747, how long did the whole process take with vw australia etc? Did you contact vw customer care?

[klokan747]

I just went through my emails to check, the whole process took about 2 weeks to get an appropriate answer from VW. I rang Customer Care but they told me to go through the dealer at this stage which I did. The dealer took copies of my completed service log book and filed a report and request to VW Australia. Initially they said no but when I asked for their response in writing and the reason they were denying my claim they soon came to the party.

I cannot fault the customer service at all from Castle Hill VW in particular Shane Blackwood one of the service managers there. He took my concerns on board and went into fight on my behalf and didn't stop until I got a desirable outcome.

[Kwoka]

Just an update, VW are replacing my headlight free of charge after i contacted the service manager from VW North Shore.

Thanks to klokan747 for the help and advice!