How to track the car you have ordered?

[SilvrFoxX]

well the time difference between the 24th and the 30th is a week so it is not like it is months.. generally it is at Patricks for 10 days then they have to get it delivered. The Dealer tells me that they have no idea until Patrick's ring them to tell them what truck and day it is being delivered. Once that happens they are in control.

my guess is your dealer is still waiting for the call and was guessing when you would have it

[markwid]

Gonzo, about 3 weeks from ship landing is quite normal. Outside that, make some noise.

[Corey_R]

Guys - I have the feeling the dealer is ****ing me around with delivery of my car! Initially he told me 24th May, however he has now pushed it back to end of May. According to him the Car landed in Bris a week ago, however he cannot tell me how long it takes to clear customs etc etc. In your experience, has the car taken much time to clear ports and do pre delivery stuff before you can pick it up??

Since you said customs etc etc, and the other guys have mentioned Patricks, which is compliance, I thought I would point out that even before Patricks do compliance, sometimes Customs and Quarantine can hold up a shipment of cars. If Customs/Quarantine find something on a vessel, they can isolate cars for a certain period of time. I haven't heard of a car shipment being quarantined thus far this year, but there were a few earlier last yeah.


But like the other guys here are saying, the dealer has no control of Customs, Quarantine, or Patricks Compliance. So until they get the call, they're practically just as in the dark as you are.

[xordis]

Guys - I have the feeling the dealer is ****ing me around with delivery of my car! Initially he told me 24th May, however he has now pushed it back to end of May. According to him the Car landed in Bris a week ago, however he cannot tell me how long it takes to clear customs etc etc. In your experience, has the car taken much time to clear ports and do pre delivery stuff before you can pick it up??

Do you know which boat it was on? Mine was on the TAIKO which docked on the 19th.
I am seriously not expecting it till the end of the 1st or 2nd week in June.
If your car landed in Brisbane a week ago, I can't see how they can get it processed by tomorrow as it takes a good 7-10 days in processing before it's even sent to the dealer.

[xordis]

You may also have to factor in that Patricks are talking about striking again.
They only mentioned containers, but it could affect cars as well.

[Gonzo]

Do you know which boat it was on? Mine was on the TAIKO which docked on the 19th.
I am seriously not expecting it till the end of the 1st or 2nd week in June.
If your car landed in Brisbane a week ago, I can't see how they can get it processed by tomorrow as it takes a good 7-10 days in processing before it's even sent to the dealer.

yes it was on that boat!

however i got told that it landed on the 17th - which is contradictory to the search!

any way - cheers for the input. i spoke to Patrick, and they can't tell me anything as the car is "allocated to a dealership" what ever that means!!

[xordis]

I should have checked the date on the track as it entered port, but it has gone now.
It was definitely in port on Saturday (21st) and I didn't have my VIN before then so I don't know before that.

I would be starting the clock from today and expecting it to be at least 3 weeks.
Any sooner and it's a bonus. (depends on which order the dealer prepares them, what dealer options are being added etc)

Oh and Patricks wont tell you a thing probably.
They handle 1000's of cars/containers daily. The last thing they need is everyone waiting on a car calling them up.
If they did give you an answer it would be nothing more than the tracking website would tell you I would guess.
Remember you aren't their customer, even the dealer isn't their customer, it's Volkswagen Australia and VAG.

[dny]

Similar situation I'm facing with my dealer. The Toreador docked on the 6th yet the dealer insists that the stock controller says the 10th.
I've been told that the vehicle is now in dealer transport so they should receive it within 4 days and I'll see it maybe next week

[xordis]

I should have checked the date on the track as it entered port, but it has gone now.
It was definitely in port on Saturday (21st) and I didn't have my VIN before then so I don't know before that.

Here we go.
Daily Vessel's Itineraries - AIS Marine Traffic

Arrived in at port on the 20th at 17:11, left 22nd at 6:29
You can only assume the car was unloaded on Saturday then.

[m_f]

well the time difference between the 24th and the 30th is a week so it is not like it is months.. generally it is at Patricks for 10 days then they have to get it delivered. The Dealer tells me that they have no idea until Patrick's ring them to tell them what truck and day it is being delivered. Once that happens they are in control.

my guess is your dealer is still waiting for the call and was guessing when you would have it

Really? My dealer said when he called me that he "logged into the system" and my car was ready to go on the back of the truck. Don't dealers have logins to the Patrick website?

I guess I can't complain - I'm picking up my car tomorrow!