Quote Originally Posted by triode12 View Post
I am dying to know...what was the sales manager's response to your complaint? ...probably didn't care I assume - they never do.
If he was anything like the one that I dealt with there (who has since left) he would have been an arrogant <censored>.

I had their sales manager call up and have a go at me over a post I made on golfmkv about all the problems I was having, the funny thing was that I had to this point believed their lies and had laid the blame squarely at Volkswagen and had said all good things about the dealer. That changed soon after as their lies started to unravel.

The problem seems to come from the top down and the blame must lie with the dealer principal and the owners attitudes filtering down. They claimed that they had changed with all new staff, new dp etc in late 2007 but after my experience in early 2008 I can't see how it did or if it were better I'd hate to see how bad it was in prior years.