Golf 7 speed DSG hesitation

[Rob_R]

Well today I've had my first drive of a 7 speed Golf TSI. Hmmm, if I wasn't on the forums I would have sworn the 7 speed was rooted. Very surprised at how vague it was and the shudders I could feel from it had me thinking WTF all the way home. Maybe it's something you get used to but I think long term it would just make me grate my teeth all the time.

[karmic_flop]

Yes, vague, that's exactly what it is. You do get used to it... you get used to waiting for it to do what you're asking it to do

Have you tried any parking, slow driving or traffic? That's when the 7 speed DSG shows it's true colours. Like just when you're almost into your chosen parking space, just before you nose into the wall it decides you're not going fast enough... it's a delight.

[karmic_flop]

We've had some movement today. After sending a letter outlining our issues to the Managing Director which detailed dates and people, magically a clutch pack has turned up and will be installed next week. In a moment of stellar management, the Managing Director passed our letter on to one of the people we mentioned as being a significant blockage in getting the car fixed and will apparently not be getting involved in the resolution of our complaint directly.

Supposedly this new clutch pack is a redesigned version which will "resolve all issues" with the current clutch pack. Strange that over the last 9 months we've been treated as though we are the only people anywhere who are complaining about this issue. And after countless attempts to tell us it's "normal behaviour" and "we should be very happy with this car" it turns out someone has been redesigning a part to resolve these issues.

So if this redesigned clutch pack is everything VW Australia is claiming then we may just have a car that does what it's told without all the drama. But I'm not going to hold my breath seeing as how this is the 12th attempt. Very disapointed with the customer service VW have provided to get this far.

[Rob_R]

Yes, vague, that's exactly what it is. You do get used to it... you get used to waiting for it to do what you're asking it to do

Have you tried any parking, slow driving or traffic? That's when the 7 speed DSG shows it's true colours. Like just when you're almost into your chosen parking space, just before you nose into the wall it decides you're not going fast enough... it's a delight.

Well I got to drive the same one a month later and it felt better. Maybe I knew what to expect this time round or it had been driven harder before I got back into it. Only glaring difference was the spongey brakes compared to what I'm used to. And yeh I did notice how it behaves in slow traffic and parking.

[Syd118TSI]

Well today I've had my first drive of a 7 speed Golf TSI. Hmmm, if I wasn't on the forums I would have sworn the 7 speed was rooted. Very surprised at how vague it was and the shudders I could feel from it had me thinking WTF all the way home. Maybe it's something you get used to but I think long term it would just make me grate my teeth all the time.

The shudders aren't normal operation. If they are there likely something wrong with the clutch pack.

[ozr]

Add me to the list
The pause is dangerous in my opinion and was hoping there was a software "patch" to overcome the fault.
Maybe a ECU flash. Has anyone looked at that option