Golf 118 TSI Engine Failures and Service Campaign 24S4

[Stoney!]

Got it into Volkswagen today and one of the mechanics said the idle was terrible. He said he just needed to put it into the workshop to hook it up. As he reversed back I ran over and said "dude it was just blowing smoke", to which he replied "yeah i don't have a good feeling about this one".

5 minutes later he came back and said I need a new engine. Should have her back in 3 weeks. However they didn't have nay hire cars and they basically left it at that. I gave my sales manager a call told him it needed a new enigne to which he replied with profanity lol and said he'll be down with a new jetta in 5 min. Top marks to bill buckles sales department!

Stoney!

[Corey_R]

I'm sorry to hear that your (and my) suspicions were correct, but I'm glad to hear that your VW Dealer is looking after you well and providing you with a car! Keep us updated

[Mr_Bob]

That is great service from Bill Buckle!

[MaccaTSI]

Damn, that sucks Stoney. At least now you know it's getting sorted

Did he say whether it was getting fault codes or anything, or it was just obviously stuffed?

[Ozram]

Bad luck mate. But as Coreying and others have already said at least a) its under warranty & b) you have a good relationship with your salesman. I'm a little worried about our DSG as the two sales people I was involved with when I bought mine have both left not only the dealership but also VW's

[nicandlance]

Got it into Volkswagen today and one of the mechanics said the idle was terrible. He said he just needed to put it into the workshop to hook it up. As he reversed back I ran over and said "dude it was just blowing smoke", to which he replied "yeah i don't have a good feeling about this one".

5 minutes later he came back and said I need a new engine. Should have her back in 3 weeks. However they didn't have nay hire cars and they basically left it at that. I gave my sales manager a call told him it needed a new enigne to which he replied with profanity lol and said he'll be down with a new jetta in 5 min. Top marks to bill buckles sales department!

Stoney!

Stoney, sorry if I have missed this, but I'm assuming you had your engine software updated? I thought that was supposed to rectify the problems associated with engine failure.

[Brendan_A]

Stoney's engine may have already had internal damage before the flash was done. So even with the flash it would have been too late. Mine had the flash from brand new, so I hope it will be ok.

[Stoney!]

Correct tsijetta09, flash was done about 2 months ago, bit too late it seems.

I'm glad they have been so pro-active in replacing the engine, I was barely there 10 mins and they were throwing new engines at me. I've heard another people have been told to accept rebuilds and the like and I didn't have to even open my mouth.

Mine could have easily been re-built as apparently it was loss of compression in the 3rd cylinder and would have only needed new rings. They have been extremely good to me and I'm a very satisfied customer.

Stoney!

[REXman]

Awesome customer service. Bill buckle thats good feedback. And awesome news for Stoney!

[Ebo]

I don't believe this! I drive a one year old golf 118tsi. On my way to work, I heard a weird knocking sound from the engine. The car then started chocking and lost power. A EPC warning light came on with a message "check service" or something. Afraid to continue driving, I stopped and called VW to tow my car to the nearest dealer. I was told there are multiple failures in the engine and they had to send the error codes to VW for analysis. VW then ordered them to replace the engine. I still don't know what went wrong and no one can tell me. I suspect there might a problem with the engine because it seems like the same thing happened to other as well. The dealer sounded baffled and ensured me this is out of the ordinary. But while I was at the service centre, I saw another golf with it's engine being replaced. Does anybody know what is going on? They put me up in a new jetta for the next few weeks while my engine is being replaced. Any comments?