Golf 118 TSI Engine Failures and Service Campaign 24S4

**smokiebbear** · 31-05-2017, 09:18 PM

Originally Posted by ellwith

Hi so got my car back last week after having the engine rebuilt, engine light came on the next day.... now I have to get a new turbo flap? I think that's what it's called. At my cost for $900.... anyone else had this problem?

You can pick up the boost control throttle body from a wrecker for about $150-200 with a 3 month warranty. It takes about 30mins to swap it over if you're competant with a tool in your hand.

After going back and forth with VW for a week they agreed to cover $5000 worth of repairs to my car. The total repair bill was $9700 and my share was $4700, the entire engine is being replaced for the 3rd time. I will have a 2 year unlimited km warranty on parts and labour. I will admit whilst I'm not entirely happy with the outcome the fact that VW stepped up and helped out toward the repair on a 2008 MY09 vehicle that hasn't been serviced by them in 45,000km is impressive. VW Australia arranged for me to have a brand new Jetta off the sales floor to use whilst my car is in for repair and I'll defiantly consider upgrading to one in the next 12-18 months as I'll be offloading my car before the warranty runs out. I'm sure VWA Australia read this forum and I would like to say thank you for helping to repair my car once again.

**ope126** · 31-05-2017, 09:31 PM

Originally Posted by smokiebbear

You can pick up the boost control throttle body from a wrecker for about $150-200 with a 3 month warranty. It takes about 30mins to swap it over if you're competant with a tool in your hand.

After going back and forth with VW for a week they agreed to cover $5000 worth of repairs to my car. The total repair bill was $9700 and my share was $4700, the entire engine is being replaced for the 3rd time. I will have a 2 year unlimited km warranty on parts and labour. I will admit whilst I'm not entirely happy with the outcome the fact that VW stepped up and helped out toward the repair on a 2008 MY09 vehicle that hasn't been serviced by them in 45,000km is impressive. VW Australia arranged for me to have a brand new Jetta off the sales floor to use whilst my car is in for repair and I'll defiantly consider upgrading to one in the next 12-18 months as I'll be offloading my car before the warranty runs out. I'm sure VWA Australia read this forum and I would like to say thank you for helping to repair my car once again.

Great outcome mate.
Also, as you noted VGA are VERY active online.
Glad that they have come to the party!

**Joshdc** · 09-06-2017, 09:50 PM

Glad to report another good result - I just picked up my Golf 118TSI 2009 MY2010 from Solitaire Mile End, repaired and paid for by VW.

3 weeks ago I sent an email to a few of the VWA directors as others have discussed already and argued a strong case for why the repair should be covered under warranty. The customer service director replied almost immediately, agreed to cover the diagnosis cost and offered a free loan car; the email wording also suggested the repair would likely be covered. Solitaire were great, diagnosis was done in a couple of days, VW then requested the service history and purchase date. The next day I was offered the full repair or $6500 towards a new VW (as that was the cost of the repair).

I am the second owner, it has done 110000ks, I did not use VW service centres and I missed around 2 services so it was not a perfect situation but obviously this was a defect, nothing I did could have caused the fault and it should have been recalled during the warranty period. Good on VWA for doing that now for some of us. It would be good if VW could say something on here to help people out and rebuild the good-will and brand recognition that I am sure most people on here would have previously associated with VW.

The repair paperwork stated they replaced all pistons, water pump and reprogrammed the ECU to fix a turbo boost delay issue.

**Ryan_R** · 09-06-2017, 11:13 PM

Well played mate. Shame I missed out on this sudden turn of goodwill - if you're reading this VW directors feel free to contact me to reimburse my repair costs. I've already sold the car and moved on, and if anyone asks, I'll recommend a Kia before a VW now (not that I've ever driven one tbh).

**Captain Courteous** · 15-06-2017, 07:11 PM

Originally Posted by Ryan_R

and if anyone asks, I'll recommend a Kia before a VW now.

LOL
I didn't think much about Hyundai/Kia's till I met my mrs who has a Veloster. They're not too bad I must admit. All the engineering and design is done out of Germany, plus the 7 year warranty is pretty good ****ing value.
I stand by my mk6 GTI - Best car ever and would not hesitate in recommending one!
If GTI is out of your price range, go the mk6 90TSI in manual - Zero issues with that.

**arnoldc77** · 18-06-2017, 12:16 AM

Would anyone be happy to forward me a letter they sent to VW directors that resulted in a goodwill fix outside of warranty. I've got cracked piston in my 2010 golf that's only done 70000km

Originally Posted by smokiebbear

You can pick up the boost control throttle body from a wrecker for about $150-200 with a 3 month warranty. It takes about 30mins to swap it over if you're competant with a tool in your hand.

After going back and forth with VW for a week they agreed to cover $5000 worth of repairs to my car. The total repair bill was $9700 and my share was $4700, the entire engine is being replaced for the 3rd time. I will have a 2 year unlimited km warranty on parts and labour. I will admit whilst I'm not entirely happy with the outcome the fact that VW stepped up and helped out toward the repair on a 2008 MY09 vehicle that hasn't been serviced by them in 45,000km is impressive. VW Australia arranged for me to have a brand new Jetta off the sales floor to use whilst my car is in for repair and I'll defiantly consider upgrading to one in the next 12-18 months as I'll be offloading my car before the warranty runs out. I'm sure VWA Australia read this forum and I would like to say thank you for helping to repair my car once again.

Originally Posted by Joshdc

Glad to report another good result - I just picked up my Golf 118TSI 2009 MY2010 from Solitaire Mile End, repaired and paid for by VW.

3 weeks ago I sent an email to a few of the VWA directors as others have discussed already and argued a strong case for why the repair should be covered under warranty. The customer service director replied almost immediately, agreed to cover the diagnosis cost and offered a free loan car; the email wording also suggested the repair would likely be covered. Solitaire were great, diagnosis was done in a couple of days, VW then requested the service history and purchase date. The next day I was offered the full repair or $6500 towards a new VW (as that was the cost of the repair).

I am the second owner, it has done 110000ks, I did not use VW service centres and I missed around 2 services so it was not a perfect situation but obviously this was a defect, nothing I did could have caused the fault and it should have been recalled during the warranty period. Good on VWA for doing that now for some of us. It would be good if VW could say something on here to help people out and rebuild the good-will and brand recognition that I am sure most people on here would have previously associated with VW.

The repair paperwork stated they replaced all pistons, water pump and reprogrammed the ECU to fix a turbo boost delay issue.

**Axyl** · 09-07-2017, 07:45 PM

I have been incredibly impressed with VWAs customer service. I'm raving on about to everyone who will listen, so well done you VWA!!

I just picked up my 2010 Golf, good as new. I had a hire car for over a month. All paid for by VW. You have my faith back in the brand VWA! I look forward to upgrading in the future.

**Axyl** · 09-07-2017, 07:47 PM

Originally Posted by arnoldc77

Would anyone be happy to forward me a letter they sent to VW directors that resulted in a goodwill fix outside of warranty. I've got cracked piston in my 2010 golf that's only done 70000km

Hi Arnoldc77

This is what I sen to the directors. Jason responded within 10 minutes, super impressed.

To Whom It May Concern

Re: COMPLAINT ABOUT FAULTY ENGINE IN 2010 VW GOLF TSI118 MK6

I purchased my 2010 VW Golf TSI118 in February 2015 with 68,000kms on the odometer from a highly reputable car dealership in the ACT. I have be extremely pleased with the car, even considering upgrading to a new model in the near future. I have used premium fuel 100% of the time and have had it serviced twice a year at the dealership.

Last week, only 2 weeks after my last scheduled service (5 May), the car started shuddering in idle mode and in low gear. I booked it into the dealership to have it checked over on Monday (22 May). I was then told that 2 of the cylinders had compressed and that a new engine was needed. As the car has only driven 100,000 kms, had a solid service history and has run on premium fuel only I find this absolutely unacceptable. Looking into this issue, I have found out this is a global problem for these faulty engines. The Service Manager at the car dealership contacted Volkswagen Australia (VWA) but was told there was no recall and I would be up for over $7000 to replace the engine - this is money I absolutely do not have.

I would be much appreciated if VWA will accept my goodwill claim in repairing the engine free of charge. I have faith that VWA's customer satisfaction is a top priority and I can continue to enjoy owning VWs in the future.

I expect to hear back from VWA within 3 working days with a solution or I will be making a formal complaint to the ACCC and the consumer protection agency.

Please contact me on the above phone number and email, or XXX where my car is currently sitting - or XXX who are my local VW dealership.

I look forward to your prompt reply as I am currently unable transport myself and 3 young children without my Golf.

**easylay** · 12-07-2017, 05:02 PM

Hi Axyl- what email address did you write to? VGA never write back to me when I use the webforms

**zackz0rr** · 06-08-2017, 09:38 PM

Recently brought a second hand VW golf 118 TSI 2012 from a car yard in december at 35000 kms. Purchased less than 5 months old.

Got a service done recently just before 50,000kms at VW and have been told by 2 different mechanics that i need a whole new engine replacement.

Was driving and the engine light was flickering on and off and then it stayed on completely. Whilst i was driving the ECP light had come out and then almost starting thumping.

Took it to VW for them to check and the report they gave me states
"Checked and found engine running rough and engine light on. Found coes with missfire, carried out compression tests on vehicle and found low compression on all cylinders. Cyl 1: 0 Bar, Cly2; -6 Bar, Cyl3 : 5 Bar Cyl4 - 6 Bar.

Few mechanics have said theres no way to fix this or that can garauntee that it will fix the issue other than a whole engine replacement.

Has anyone else had this issue or heard of anyone having this issue?

Can anyone she'd some light on this.