Golf 118 TSI Engine Failures and Service Campaign 24S4

[vw4ever]

Hi.

Adding mine to the list 09 golf, engine replaced at 22k kms(i bought it at 24k)
Before xmas engine light and confirmed lost compression in cylinder 4. (Car is under 81k km)
Currently with VW and has already been denied once for goodwill due to age of car. I have disputed the decision and awaiting the outcome. That said, as someone else has mentioned, under Australian consumer law and Consumer guarantees i dont believe 10yrs on a car, 7 years on an engine with 59k kms is reasonable?!

Hi, when was the first engine replaced (year/month) ?

[VeeDub23]

Hi, when was the first engine replaced (year/month) ?

November 2011...so car 2.5yrs old

[Abetlehem]

Ive just rebuilt a 2010 118 TSI with 24s4 applied since near new. All 4 pistons had cracked ring landings. Now runs like a dream. Appears the recall doesn’t save these cars long term.
Andrew

[Sentinel]

My 118TSI was bought in 2011. At 40k it had the cracked pistons replaced as well as the fuel injectors, under warranty.
just recently it's started doing the misfire thing again since about 100k.

I doubt this can be fixed under warranty, though it would be great if it could. I don't know if I should take it to our local mechanic who does the interval servicing, a VW dealer, or a specialist like Volksmuller.

[Sentinel]

Is 24S4 a firmware update?

When did the latest update for the 118TSI come out?

[caleb2003]

Another victim here with a 2012 Tiguain 1.4 118tsi That has cracked pistons.
VW have knocked back any claim for assistance stating the age of the vehicle and the fact its had over 100km on the clock.

Don't know where to go from here any tips that don't cost me an arm and a leg would be very welcome, what a lemon.

[brad]

My 118TSI was bought in 2011. At 40k it had the cracked pistons replaced as well as the fuel injectors, under warranty.
just recently it's started doing the misfire thing again since about 100k.

I doubt this can be fixed under warranty, though it would be great if it could. I don't know if I should take it to our local mechanic who does the interval servicing, a VW dealer, or a specialist like Volksmuller.

Only the dealer can facilitate a goodwill repair.
Positives: You've only done 60k km since last major repair.

Negatives: They'll charge you to dismantle the engine and diagnose the problem without any guarantee of corporate assistance. Then you are stuck with either a dismantled engine that nobody else will touch or an exorbitant bill (more than the car is worth) for repair.

Have you checked the spark plugs?

[The_Hawk]

Negatives: They'll charge you to dismantle the engine and diagnose the problem without any guarantee of corporate assistance. Then you are stuck with either a dismantled engine that nobody else will touch or an exorbitant bill (more than the car is worth) for repair.

Contact the customer service team directly first and run through your scenario. They have been very good about not charging those costs when it's clear what the issue is (like a failed compression test they can do without tearing it down). At least then if they say they won't cover you you'll know before you have the thing pulled apart.


That said, time (and km) are ticking on and the 118TSI's aren't getting any younger. Given these cars can be had in the sub $10k bracket now it's sadly not so economic to fix them. If you get lucky (and have time to spare) you might find a working engine to have thrown in on the cheap in order to trade it in, but with trade in prices it would have to be REALLY cheap.

If you were in the market for a Mk6, the 103TDI is a better buy every day of the week for around the same $. Hell you can buy a Mk6 GTI for $15k now although both are at or over 100,000+ now and have their own little things to watch out for... but then they are also quickly heading to 10 year old cars.

[caleb2003]

Contact the customer service team directly first and run through your scenario. They have been very good about not charging those costs when it's clear what the issue is (like a failed compression test they can do without tearing it down). At least then if they say they won't cover you you'll know before you have the thing pulled apart.


That said, time (and km) are ticking on and the 118TSI's aren't getting any younger. Given these cars can be had in the sub $10k bracket now it's sadly not so economic to fix them. If you get lucky (and have time to spare) you might find a working engine to have thrown in on the cheap in order to trade it in, but with trade in prices it would have to be REALLY cheap.

If you were in the market for a Mk6, the 103TDI is a better buy every day of the week for around the same $. Hell you can buy a Mk6 GTI for $15k now although both are at or over 100,000+ now and have their own little things to watch out for... but then they are also quickly heading to 10 year old cars.

Anyone know how to get to Customer service directly, I just called them and got told I have to speak to a dealer only.

[brad]

Anyone know how to get to Customer service directly, I just called them and got told I have to speak to a dealer only.

Tell them you've tried to talk to a dealer without luck and your next steps are the ACCC and your solicitor but you'd like to give VW the opportunity to make good without involving 3rd parties and regulatory bodies.

Have your ammunition on hand and sound confident. If they want to fob you off then politely empathise with them over their lack of empowerment to make decisions and ask to speak with their supervisor.

If you keep hitting brick walls then send a registered snail mail to head office addressed to the managing director detailing the issues.

Be prepared to invest some time. If you aren't then give up now.