First Service 1yr GTI

[alextacy]

a steering rack wont be cheap! cant be already gone after only 39K on the odometer though can it..?

i've had a friend of mine had his changed on a Renault Megane after 110K on the odometer and he really drove the car to its extremes 80% of the time.

The steering seems fine, it was just the noise that concerned me.. but apparently it has a major fault?
They said they will need it for 3 days to do it all, and it will need a full front end alignment.
Then to top things off the ticking noise from my dash it apparently a faulty "ecu relay" which is $110.
Really seems like vw is trying to bleed me dry atm.

[Klink1313]

The steering seems fine, it was just the noise that concerned me.. but apparently it has a major fault?
They said they will need it for 3 days to do it all, and it will need a full front end alignment.
Then to top things off the ticking noise from my dash it apparently a faulty "ecu relay" which is $110.
Really seems like vw is trying to bleed me dry atm.

If you have to pay I would be getting a second opinion from a independant VW specialist before doing anything

[alextacy]

If you have to pay I would be getting a second opinion from a independant VW specialist before doing anything

Thanks klink, that is sound advice.
Luckily they have agreed to cover the total costs of the steering rack.
Although once all of this work is done with, I wont be using VW dealers any longer.
Volkspower is fairly close to my work, so I guess it will be them.

[SMOK3Y]

with the servicing 15000 1yr... is there a "check up" service at all? say 1500/3000ks? as i find it strange that it doesnt.

[SMOK3Y]

also how do i change from mobile view to normal view for the site......

[brad]

with the servicing 15000 1yr... is there a "check up" service at all? say 1500/3000ks? as i find it strange that it doesnt.

Some dealers offer a free check / top-up of the levels. They don't put it on a hoist or anything & you should be capable of checking the levels yourself.

I didn't bother taking them up on the offer as the car was running like a dream & faffing about going to the dealer for no reason wouldn't have added any value to the ownership experience.

[brad]

Yep the car was always serviced with them on time, and it had only done 39000kms.
So yeah what can i say, they are pricks. They didnt even offer to get vw to pay for it, i had to make them request it.
I asked them to check out a a noise i was getting in the power steering too, now they tell me I need a whole new steering rack. So I imagine itll be the same deal

I would recommend that you voice your concerns direct to VW customer service. Apparently getting a Goodwill Fix is a bit of stuffing about, so the dealers don't try very hard. Something dot-pointed in writing usually works well. Keep in mind that consumer protection laws now provide for a "fitness for purpose". eg: A reasonable expectation that an item will perform correctly for a certain period of time. I wouldn't think that a 39,000km/3 years is the design life of a DSG mechatronic or a Power steering rack but is probably OK for a ECU relay.

[Transporter]

I would recommend that you voice your concerns direct to VW customer service. Apparently getting a Goodwill Fix is a bit of stuffing about, so the dealers don't try very hard. Something dot-pointed in writing usually works well. Keep in mind that consumer protection laws now provide for a "fitness for purpose". eg: A reasonable expectation that an item will perform correctly for a certain period of time. I wouldn't think that a 39,000km/3 years is the design life of a DSG mechatronic or a Power steering rack but is probably OK for a ECU relay.

That maybe tough in some cases, especially when the car is modified.

Sent from my HTC Desire using Tapatalk

[brad]

That maybe tough in some cases, especially when the car is modified.

Sent from my HTC Desire using Tapatalk

True, the poster in question has an R32, so any mods won't increase power a huge amount but I guess a tune or an intake could be used as fair reasoning not to cover a gearbox. I guess if he's lowered it or done something with the suspension then you are out of luck with the steering rack too. In both cases, 39,000km is still quite new. I would hope that a DSG would be good for at least 100,000km & a steering rack good for at least 150,000km of trouble free motoring - even on a mildly modified car.

[Transporter]

True, the poster in question has an R32, so any mods won't increase power a huge amount but I guess a tune or an intake could be used as fair reasoning not to cover a gearbox. I guess if he's lowered it or done something with the suspension then you are out of luck with the steering rack too. In both cases, 39,000km is still quite new. I would hope that a DSG would be good for at least 100,000km & a steering rack good for at least 150,000km of trouble free motoring - even on a mildly modified car.

Yes, under normal driving conditions, but it also depends where you drive (the roads condition), how do you drive (for example hitting the curbs too often?) and so on. So, yeh, there are a lot of reasons and opportunities for manufacturers to refuse to cover the car that is out of warranty and one could have a hard job to prove otherwise.
But in general, I agree that some components fail way too soon after the warranty. It is a good idea to keep the record of all repairs that were done during the warranty period (don't count on the dealer that he would give it to you if you need it) so they could be used to point out that the component in question was already repaired under the warranty.