DSG: Problems, Questions, Likes and Dislikes

[Allegiance]

What do you mean by "rough"? Typical woes are shudders and false neutrals.

No false neutrals, but I suppose you could say shudders. It's getting worse than what it was. I have been driving in a lot of start/stop traffic though.

[nathang]

No false neutrals, but I suppose you could say shudders. It's getting worse than what it was. I have been driving in a lot of start/stop traffic though.

Not that I've had any issues, but I'm wondering if anybody else has looked into ACL avenues to address the difficulties they're experiencing with a dealer? I work in services related industries and there's significant focus on ACL and given that it also applies to the purchase of vehicles maybe it would be an avenue worth perusing?

Good summary from a law firm here - Australian Consumer Law

Tuesday, 03 May 2011
The Australian Consumer Law (ACL) is the new law governing consumer protection and fair trading in Australia which came into force on 1 January 2011. It applies as law of the Commonwealth and as a law of each State and Territory, and replaces nine different State, Territory and Federal consumer protection regimes that existed previously. It represents the largest rewrite ever of Australia’s consumer protection laws.

This summary provides an overview of key aspects and changes of the ACL as they apply to motor vehicle dealers.

What are the key changes relevant to Dealers

Key changes implemented by the ACL that are relevant to motor vehicle dealers are as follows:
Unfair Contracts: A new law on unfair contract terms has been introduced (Part 2‑3). This came into effect at a Commonwealth level and in Victoria and New South Wales on 1 July 2010. The law came into effect as law of other State and Territories on 1 January 2011.
Misleading and Deceptive Conduct Provisions and Provisions regulating other “Unfair Practices” are Removed: The provisions of the Trade Practices Act 1974 (TPA) and state Fair Trading Acts dealing with unfair practices and unfair trading (such as misleading and deceptive conduct) are substantially rewritten and all moved to the ACL (Part 3‑1).
Statutory Warranties: The statutory warranties set out in the TPA and stateFair Trading Acts are replaced by national consumer guarantees (Part 3‑2, Division 1).
Manufacturer’s Warranties: There are new requirements for manufacturer’s warranties (Part 3‑2, Division 4).
Product Safety: A new national product safety legislative regime is set out at Part 3-3. This includes extensive new notification requirements for all dealers.
Unfair Contract Terms (Part 2‑3 ACL)

[Mick rrr]

Picked up my new R today and it only lasted 32km, DSG failed and went into limp mode. So with the 17km already there that's a total of 49km.

Dealers been good, sent the salesman out with a loan car for me to take home and sat with my car to wait for the tow truck.

They say its a fault in the mechatronics unit software and has reset but are waiting to hear back from VW if there's anything else to check or change.

Was fun while it lasted

[Diesel_vert]

Picked up my new R today and it only lasted 32km, DSG failed and went into limp mode. So with the 17km already there that's a total of 49km.

Was fun while it lasted

Wow, 49 km - that must be a new record!

But apparently, there's a five year warranty on the drivetrain and you have the 6-speed (not 7-speed), so I'm sure there are plenty of happy days to come.

[Lucas_R]

Man that sucks big time - what a shame. Nice way to ruin the "new car" experience.

Hopefully they have it back to you soon. All the best.

It's times like this im glad i got a manual, not to say the manual box can't fail but it's less likely.

[Brash]

It's times like this im glad i got a manual, not to say the manual box can't fail but it's less likely.

Depends on the driver though doesn't it?

[Martin]

That's very disappointing

[Lucas_R]

Depends on the driver though doesn't it?

Well yes - if your going to do fully hectik full throttle launches at every intersection then you will surely kill it. But, if you treat it with respect and don't abuse it, then a traditional manual gearbox is very simple, and therefore reliable.

[Mick rrr]

Wow, 49 km - that must be a new record!

But apparently, there's a five year warranty on the drivetrain and you have the 6-speed (not 7-speed), so I'm sure there are plenty of happy days to come.

Looks like I'm getting a new gearbox, hope I don't have to wait for one from EU

[Sardaukar]

Sorry to hear that mate are they providing you with a r while you wait?

Looks like I'm getting a new gearbox, hope I don't have to wait for one from EU