Originally Posted by
Christopher
The dealer showed me their margin sheet for options and that indicated that they earn bascially nothing on the options (e.g they had $57 margin on the wheels). Whether I should have taken to it with a grain of salt, that's another matter, but he'd been pretty good / honest with me...
"I'm showing you the computer screen to prove I'm making hardly any $$$ on this sale" is a classic car sales ploy. While the figures may be technically "accurate" in one sense, they definitely won't be the whole story, with all sorts of different adjustments, bonuses etc happening behind the scenes between the dealer and the manufacturer/importer that they definitely won't tell you about. I've had these screens shown to me several times in the last 10 years, and every time I had the feeling I was being misled. Especially when you go to another dealer and they offer to sell you the exact same new vehicle for less than the "cost price" you saw on the screen at the previous dealers. They are hardly going to sell a new car for less than it costs them.
Lets's face it, if there really was that little profit in selling new cars wouldn't most dealers go broke very quickly ? Common sense and logic says they certainly wouldn't be occupying all the expensive real estate that they do, couldn't afford to build very costly (sometimes extravagently so) new car showrooms, wouldn't be able to carry all that expensive stock (new cars and demos) to show you, wouldn't driving around in nice cars, couldn't afford to have a whole heap of salespeople trying to sell you a new car, etc etc.
A better indication of a really good deal is when a salesperson admits they just can't match that price and send you off to the other dealer to buy - then you know you are getting close to the best possible price. Salespeople really hate to lose a sale because then they get nothing for their time and effort in trying to sell to you.
I dislike the business model prevalent in new (and used) car sales in Oz. Many salespeople seem to have no loyalty to the brand or the dealer. They are effectively an independent consultant who earns most of their money by making sales. This tends to lead to an attitude of "do whatever it takes to make the sale", even if it isn't in the best interest of the customer.
If they don't think you are a genuine prospect then you will be ignored, or at best treated very perfunctorily. It also explains the high turnover in sales people, as they are constantly looking for a better deal for themselves.
The sales process is also often treated as a "zero-sum game" by both the salesperson and buyer ie if the buyer can get $500 off then the dealer gets $500 less profit. This can lead to an unpleasant transaction where both parties end up unsatisfied with the final result.
I'm sure there are some really horrible salespeople out there, but I've also noticed some buyers around that I would not like to deal with, to say the least.
And no, I don't know what the answer is - if I did I'd get into new car sales and make a million or two for myself (while leaving every single one of my buyers very, very happy)
Last edited by gregozedobe; 10-01-2010 at 08:24 PM.
2017 MY18 Golf R 7.5 Wolfsburg wagon (boring white) delivered 21 Sep 2017, 2008 Octavia vRS wagon 2.0 TFSI 6M (bright yellow), 2006 T5 Transporter van 2.5 TDI 6M (gone but not forgotten).
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