Dealer survey - AC Nielsen

[elephino]

The thing is, as per every other thread in this place, if we simply striked off every sales person and dealer that a customer decided not to buy from, there'd be no dealers.

Same goes for whether the customer likes the salesperson or not.
Same goes to whether the customer thinks they're getting a good deal or not. I've heard people warn others that they shouldn't go to a particular dealer and especially not "salesman John" because they're not willing to negotiate, and yet another forum member has managed to get a 16% discount from the salesman John.

So as I said. The survey they're doing is a great start. Let them concentrate on the people who actually did buy and their experience. If the service of particular dealers even with great sales is bad (such as the dealer that Maverick has mentioned), they'll get weeded out eventually

Interestingly, once when buying a car I received a price from one dealer. I specifically asked if there was room to negotiate from that as I was getting prices from elsewhere and was told flat out 'no, can't go lower'. I bought elsewhere (at a cheaper price) and when the salesperson called back to find out if I was still interested, then complained that I hadn't gone back to them to negotiate a better price.

[Corey_R]

Yeah - it happens all the time.

The sales guy might not have necessarily been lying. He may not have been able to give you a lower price. Maybe something then changed (pending sale, dealer rebates). The finance manager or dealer principal may have cleared a lower price which the sales person wasn't allowed to give before. Maybe the dealer has decided they are fine with making no money from that sale due to the other opportunities for profit (getting your car serviced, accessories, referals etc).

Or he may have just been fibbing
I mean, at the end of the day, if they don't make enough money, they're not going to be there for long

[WEDEL.1]

I just recently received my Road Assist card and the letter with it advised I would be involved in two surveys in the coming weeks. Look forward to it as my saleslady was exceptional - and so is my GTI.

Who did you buy from?

Maris

[WEDEL.1]

I too have received an invite to the survey purely on the basis of having my 15k service done at the local dealer.

We participated in a Dealer "trial" where a couple of parts were interferred with, to assess the service personel (to see if they cheched everything they were supposed to).

As a form of gratitude for my inconvenience, Volkswagen offered to pay for the service......but we never saw any money.

It didn't bothrer me that much as I knew I had to pay for what I got, but to make a promise, then not follow it through, was very disappointing....

Maris

[Golfitup]

Question: How many surveys are there and who sends them?

I received a card in the mail from VW. It was a survey via AC Nielsen and it had a number that you enter when you log on. The survey had "tick the box" type questions. There was NO place to add comments other than to comment on the actual survey process.

From reading the above posts, it seems that some people had the ability to add comments. So is there a second survey? if so who is it from? what kind it? (online, hard copy etc...?)

Thanks