Climate Control playing up

[coastie]

The customer service is where you want them to excel now. This probably should have been picked up on dealer delivery checks but its now up to the dealer to rectify. Be pedantic to get it soughted correctly without tool marks left on trim and the dash fitting correctly.

We had a trim issue on our Multivan with the left hand vent not fitted correctly at delivery took 3 months to get the trim replaced. Be persistent but polite.

Good luck

[PassatB6]

We traded in a Honda Accord Euro Luxury Navi on the 118TSI The Honda had satnav, dual zone climate control, 6CD stacker,heated electric seats, sunroof, 6 airbags, stability control, abs, ebd, VTEC(variable lift and valve timing on both camshafts) . Hardly a car with few features. Total problems? Nil. Prior to that, a Peugeot 307. Don't get me started on the problems. The final straw was when it became a 3 cylinder while a truck was bearing down on my wife

The only problem with the Honda was that my wife found it too big.

There is no excuse these days for a car being less than perfect when it leaves the factory.

That said, cars are (mostly) made by human beings and the after sales service is what's really important.

No offence to Honda but what new adventurous technology like DSG etc did it have? If you use old tried and true stuff little goes wrong. VW has placed all its eggs in the hi tech arena which sometimes comes with teething problems.

[thamwk]

I used to drive a 2009 Honda Accord Euro and the one issue that they are facing now is that a knock sensor needs to be replaced. The symptom of this is a weird sound when the car is accelerating, and I had this. And to be honest, I wouldn't be driving a VW today, if not for the fact that the car was stolen.

What I'm trying to get at is that every single car will have an issue, no matter whether its a new model or old. Go look into a Porsche forum and you will see that they have issues as well. I'll even bet that he Bugatti Veyron has issues as well. This shows that even the big boys have such issues, though the only difference is that they get top notch customer service that sees these things just go away.

I'm not saying that we need to lower our expectations. What we need to do is be realistic about it; a car with more than a thousand moving parts is never going to be problem free. And lets be truthful about it, most people are not annoyed about the build quality of the car, but are frustrated by the customer service at their local VW service centre.

[Spook]

Question on the dual zone cc: if you can set different temperatures for the driver and front passengers, what do the rear passengers get from the centre vents?

[mfl]

This is my first VW, and the ac compressor stopped working after 2 days, the trim panel on the hatch was also replaced and the only remaining issues are rather annoying rattles in both front doors, but having said that the quality of the VW is still significantly better than my previous car (not mention a lot more fun to drive)

My previous car was a 2008 Subaru Liberty Heritage, no problems what so-ever, but so boring to drive I sold it after 2 years and bought the GTI.

My previous cars a Vectra, Commodore SS and Berlina, had so many issues that my service records at my Holden dealer ran for many pages.

[Mk6 GTI]

Expect to be disappointed if you expect the Golf to have no problems just because it's made in Germany.

The Golf is a not a bland Japanese car with few features but a far more complicated car that IMO is far more fulfilling to drive and operate. Give me the Golf with a few problems any day over the boring Japanese cars.

Haha soo true! Im with you on this one!

[gregozedobe]

.... and the only remaining issues are rather annoying rattles in both front doors,

Has your car had tinting installed on the windows ? It is very common for less skilled window tinters to screw up when removing/refitting the door trims and cause rattles. They often break the fasteners and just hope they'll get away with it.

[dopey]

Our Climate Control issue self rectified a day before it was due to go into the dealer, I suspect that something was jammed behind the dash which came good as now all vents switch as they should. No further issues to report with the car so we're happy campers.

The car is going for tinting on Thursday though so I hope it doesn't come back with more rattles. My tinter mate is usually good enough to get the tint right without removing trim though.

[mfl]

Has your car had tinting installed on the windows ? It is very common for less skilled window tinters to screw up when removing/refitting the door trims and cause rattles. They often break the fasteners and just hope they'll get away with it.

Yes, the dealer tinted the windows, and I do suspect, that is the cause, just need to find the time to take a tech on some potholed roads to show that the doors rattle,

2 broken fasteners fell out of the rear hatch trim, so the dealer couldn't argue that one.

cheers

[gregozedobe]

Yes, the dealer tinted the windows, and I do suspect, that is the cause, just need to find the time to take a tech on some potholed roads to show that the doors rattle,

2 broken fasteners fell out of the rear hatch trim, so the dealer couldn't argue that one.

Many dealers don't actually do the tinting themselves - they sub-contract the work out to the cheapest tinter they can find, with predictable results: problems for the car owner, higher profit for them.

Make sure they fix everything to your satisfaction.