Brand new GTI - Rear ended today

[Corey_R]

I'd say they would all do it (whether in this method or some other way). It wouldn't make any business sense not to, cause then what would be stopping anyone from making bogas claims.

[ConR]

Alas, my insurance assessor called me an hour ago. The estimates have been approved, however, not for my preferred repairer. They've approved the estimates for the other guy...who has next to zero experience working on VW's...let alone brand new ones.

Apparently my guy was $360 more than the other guy, and they're both doing the same thing. Replacing the same parts.

Wonder why they let you choose your own repairer when in the end they always choose theirs. Wouldn't be surprised if my insurer called up their preferred repairer and told them to low ball my quote. I reckon it's all a scam. And I work for this company...haha.

See how it goes I guess. If it's off my a millimetre, I'm taking it back.

[V6Passat]

Ya, I agree. If I was at fault I would prolly fix it myself. But since it's not my fault, I would rather have my insurance company sort it all out. Will have enough headaches as it is bringing it to the repairers, and being without the car for at least 3 or 4 days.

Regardless, I wanted to tell my insurer about it to be safe. I also didn't want to deal with his insurer directly, as I don't like AAMI's policy of not being able to choose your repairer. QBE certainly does, and I'm sure in this case they won't care, as they will flick the bill over to AAMI to pay.



I'm regretting not accepting the guy's offer of letting his mate fix it though =). There needs to be a better emoticon for sarcasm

This is what your premiums pay for! Your time i am sure is more valuable than chasing up some moron....take a load off and ket QBE do the work. Good Luck.

[Corey_R]

Wonder why they let you choose your own repairer when in the end they always choose theirs.

As I said before. You can pick your own repairer! But you must provide two quotes. Which means you need to pick the two repairers that you want, that way no matter which one of them is the cheapest, you'll get what you want (as long as they're not both bodgy and the insurance accessor disagrees).

If you only provide a single quote, then how would they know whether it's appropriate or not unless they get a 2nd quote themselves?

So there is no 'scam' happening - you just need to familiarise yourself better with the PDS and the industry practices.

[pologti18t]

Apparently my guy was $360 more than the other guy, and they're both doing the same thing. Replacing the same parts.

Wonder why they let you choose your own repairer when in the end they always choose theirs. Wouldn't be surprised if my insurer called up their preferred repairer and told them to low ball my quote. I reckon it's all a scam. And I work for this company...haha.

The scam seems to be that your repairer wants to overcharge

[ConR]

thanks coreying, but I was specifically told by my insurer that the second quote had to be from one of their preferred repairers. It's written in their PDS as well

I didn't only provide one quote, I provided two: one from my preferred, and one from theirs...that's all they'll accept.

fought with the assessor to no avail...apart from looking them up in our internal HR system tomorrow, and finding out who their manager is =)

Directly from the PDS:

Where you nominate a repairer
You must:
• obtain a quote from a repairer of your choice who is
appropriately licensed, however if you do we may require you to
obtain a second quote from a repairer of our choice, and
• allow us to assess your vehicle prior to authorising repairs.

[ConR]

The scam seems to be that your repairer wants to overcharge

agreed polo...I may be wrong about this whole thing...I just don't know anything about this other repairer, and the job they'll do. But, I assume it's just a straight bumper replace, so how hard can that be?

ah well, sorry for being such a pain all...will get it sorted out.

[pologti18t]

agreed polo...I may be wrong about this whole thing...I just don't know anything about this other repairer, and the job they'll do. But, I assume it's just a straight bumper replace, so how hard can that be?

ah well, sorry for being such a pain all...will get it sorted out.

When you pick it up make sure the reverse sensors work (if fitted)

[ConR]

When you pick it up make sure the reverse sensors work (if fitted)

yes, will do for sure...they work right now fine still, so they should for sure work after they fix it up

thanks!

[Corey_R]

thanks coreying, but I was specifically told by my insurer that the second quote had to be from one of their preferred repairers. It's written in their PDS as well

Oh ok... well, that's fair enough as well then. I haven't been with your insurer, but with NRMA and Shannons (GIO), practically any good workshop is certified by one or the other or both, so chosing the repairer I want, is no issue, because they're covered.

It still doesn't change my comment though. Surely there is a repairer that your insurance company uses which is reputable enough and does have VW experience? You just needed to do more research on the repairers to find one you'd be happy with. Otherwise, as you've stated, the insurance company is just going to use the one they know will be cheapest