15,000km Service Cost from Each Dealer Outlined

[Beowulf]

My experience with Gerald Slaven has not been a great one - First, I was quoted $330 for a 15k service on my R only to have it done and wanted to charge me $380.....how does it automatically increase by $50??? Needless to say, after some argee bargee I ended up paying the $330. Also, I have been waiting since late November for them to replace a warped side skirt under warranty and it's still not done!

If it wasn't for a warranty claim, then I would have never taken it to a dealer....especially Gerald Slaven Belconnen!!!

Oh....almost forgot....when I picked my R up after service, it was pretty clear that someone had taken it for a joy ride as they changed my DCC setting to Sport when it was in Comfort on drop-off

NEVER AGAIN GERALD SLAVEN BELCONNEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bugger mate. When I did the ring around I was quoted at $350 from GS and $430 from Lennock. Ended up taking it to CVWC in belco $260 . Really nice service and friendly staff, def go there again.

[gonsped]

I got a quote from Adam @ VA Garage in Southport, Gold Coast for $295 for 15,000km service on my 77TSi.

Is this service necessary for warranty issues?

I drive mainly 95% highway and can easily do my own oil + filter change for under $70 in oil + genuine VW filter. Reason I ask is the "wrench" sign on the MFD seems to note that the next service is 30,000km.

[aVex]

Oh....almost forgot....when I picked my R up after service, it was pretty clear that someone had taken it for a joy ride as they changed my DCC setting to Sport when it was in Comfort on drop-off

I think that's an assumption that they've taken your car for a joyride. Not trying to defend them, but after servicing to many VW's I doubt they have the interest still to take your car for a joyride. Setting the DCC switch isn't conclusive of that as well, what if they just needed to test all soft switches to ensure they are performing?

[masev]

I think that's an assumption that they've taken your car for a joyride. Not trying to defend them, but after servicing to many VW's I doubt they have the interest still to take your car for a joyride. Setting the DCC switch isn't conclusive of that as well, what if they just needed to test all soft switches to ensure they are performing?

Just as much an assumption as yours I guess.....who's to say it wasn't a new employee who has yet to test drive one?

At the end of the day, they tried to rip me off and have been giving me the run around with a warranty claim. Why should I give them the benefit of the doubt given the “customer service” to date????

Even if it wasn't taken for a "joy ride", I still think the dealership stinks and that’s my whole point.

[Digger11]

It might not mean anything but the after sales service I have received from Camberwell VW has been excellent. Superior to what I have received from Mercedes over the past 10 years.
They will probably be more expensive being based in Camberwell but might do a good job.

[MaxMo]

Wow...wish I'd read this thread earlier. Just paid $650 for the first service at Barlow VW, Mascot. It was totally routine with no special issues. For future reference, does anyone have an idea as to the best quotes for scheduled servicing within 30km of Sydney?

[MkVIGTI]

It might not mean anything but the after sales service I have received from Camberwell VW has been excellent. Superior to what I have received from Mercedes over the past 10 years.
They will probably be more expensive being based in Camberwell but might do a good job.

I called them yesterday to get a quote on the 30k service for my GTI and they quoted my $580. But when I say I'm new to them they immediately lowered the price to $480...

[gonsped]

For a German company, the VW service centres in Australia seems downright dodgy. Service prices are all over the place. Toyota seems to be more consistent with their pricing.

[1stVeeDub]

Hi, I'm just in the process of buying a manual demo MkVI 118TSI with about 650km on the clock.

Regarding servicing I have emailed

Barlowworld, Mascot and they advised me for the 15,000km/12 month service for the 118TSI the standard charge is $425.

For Chatswood Classic Cars I was informed cost for servicing would be:-
Minor Service 15,000kms/12 months Approx $430
Intermediate 30,000kms/12 months Approx $590
Minor Service 45,000kms/12 months Approx $480
Major Service 60,000kms/12 months Approx $1,000 (ouch)

[walbjj]

Wow...wish I'd read this thread earlier. Just paid $650 for the first service at Barlow VW, Mascot. It was totally routine with no special issues. For future reference, does anyone have an idea as to the best quotes for scheduled servicing within 30km of Sydney?

holy moly, u got reamed with no lube. im sorry about ur experience bro