Dealer Ransom -VAG Goodwill repairs
Quote:
Originally Posted by
Candyman
Dealer servicing will be seen as a plus if you ever have to get VAG goodwill repairs after warranty ends
It is probably the only reason I keep making the illogical decision to pay around $150 per hour to have a first year apprentice mechanic servicing my cars. Last service (May 2011) my 18 month old CC (Nov 2009) with 298000km on the clock got a 45K service because "it was more than two years old and my car was a low mileage car and so was serviced on a time basis instead of distance. (Some difficult maths there working out the age of the car)
According to my handbooks the 30k and 45k services are different (30k a little more extensive including replacing fuel filter on turbo diesels). "Assured" by the service manager that the handbook was only a guide and that they had the latest bulletins from VW which did not require the fuel filter change at 30k.)
Being even more picky, they couldn't find the log books because they were not in the glovebox. Doh, pull down the leather tab.
When they finally found the books, filled in as next service 45000km or the date of the next service as "May 2011". And I thought time stood still for no one.
Actually extended warranty and a non dealer respected VW specialist might actually be a more efficient and cost effective way of achieving good service and peace of mind for any later expensive repairs.
On a positive note, in two and a half years of multiple VW ownership and 7 trips to the dealer for service or warranty issues, I can say that we have had ONE occasion that did not require a return visit or some follow up action.
