15,000km Service Cost from Each Dealer Outlined

**Fab_R** · 09-08-2011, 08:59 AM

Originally Posted by Addos

the single most important thing these guys do in a service, they didnt. When I raised the issue with them the service manager, GA told me that I wasnt a mechanic and that the GTi should burn 1.5L of oil in 6 months/3500kms with no hard driving. offered me a free oil change 'if that'll make me happy'.

contacted volkswagen australia, who told me that there was nothing they could do except log my complaint about the dealer in their system.

long story short - if you're not happy with your dealer service, volkswagen australia arent interested either. very glad i read this forum and found out about prestige and performance in coorparoo!

Thats pretty bad...im sure Austral have come up before about being not so good!

**aVex** · 09-08-2011, 11:58 AM

Originally Posted by Addos

long story short - if you're not happy with your dealer service, volkswagen australia arent interested either. very glad i read this forum and found out about prestige and performance in coorparoo!

I think it would be great if you could also place reviews of such busineses on Google, etc. so that it comes up in a search. I hate to let business with such conduct get away with things.

**dave_r** · 09-08-2011, 02:51 PM

Originally Posted by Addos

long story short - if you're not happy with your dealer service, volkswagen australia arent interested either.

Same experience with VWA here, not sure why they even bother with the "support" area.

**stephen8512** · 11-08-2011, 01:13 AM

Anyone in sydney go to some other place to get their car serviced other than VW?

I know of Exoticars and Ramspeed who do servicing, as well as Camden GTI?

ANy reason why you guys are going straight back to VW and not VW/Audi authorised repairers?

**Corey_R** · 11-08-2011, 09:06 AM

Prolly cause they intend to sell their cars within 3 years, and therefore they'd just rather pay for the "dealers stamp" in the log books. Cause non-ethusiasts have no idea who Exoticars, European Autotech, Camden GTI etc are...

**RLMC** · 11-08-2011, 11:36 AM

hi guys,

just wondering how many of you have taken your car back for a check up prior to 15000km?
or had your oil changed prior to the 15000km service, and how much did it cost to do so.

**markwid** · 11-08-2011, 11:40 AM

Originally Posted by stephen8512

ANy reason why you guys are going straight back to VW and not VW/Audi authorised repairers?

Struggle with this question as well.

Under warranty comes to mind.

I suppose we could get it serviced at Exoticars, European Autotech, Camden GTI etc. Ask them to flag out warranty issues that we should go back to official dealers to get fixed.

**mfl** · 11-08-2011, 01:12 PM

Originally Posted by markwid

Struggle with this question as well.

Under warranty comes to mind.

I suppose we could get it serviced at Exoticars, European Autotech, Camden GTI etc. Ask them to flag out warranty issues that we should go back to official dealers to get fixed.

I use VW Village in Kensington and that's what happens there, any warranty issues are identified and I go back to the dealer for those items only.

It was not only the cost of servicing which made me shy away from the dealer, but also the attitude of the staff. Just their response to the turbo rattle, was almost enough to turn me off VWs permanently (untill I got back in the GTI and drove it...anyway ).