Originally Posted by
Supreme
I've booked in at Nepean Motor Group, has anyone had any experience with their servicing?
They have just changed ownership the last couple of months back which saw some changes to their service area but over all I thing it has been for the better. The girls in customer service are friendly and know their job, it is refreshing to see service reps who know how to translate the techs talk into everyday language for the customer.
It is a large multi vehicle dealership with VW at the top of their prestige end and as a VW customer you are treated accordingly but that is the service offered to all customers, be a 10 years old Nissan Pulsar or a new Touareg R50.
I initially went there because their pricing was good but their attitude to the customer is outstanding so I use them for both my VW’s.
Parts are also slightly cheaper than some of the other “bigger” dealers in Sydney.
If you book ahead they have replacement vehicles to use, there is a shuttle bus service to take you into Penrith or you can sit in their lounge and have a complimentary feed and coffee.
Flipper Dog
Now - T-Roc R, Audi Q5
Past VWs- T-Roc R-Line, Golf 6, 7 and 7.5, Touareg 7L and 7P, Passat B5.5, Polo MK3, Polo MK4 and GTI
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